Retail Store Lead - Seattle Airport

Tender Loving Empire operates 7 brick-and-mortar stores in the greater Portland area, Seattle, SeaTac Airport + online, curating a collection of goods and music from hundreds of independent makers for people who want to support their creative community, surround themselves with beauty, and live wholehearted. TLE has been part of the creative community in Portland since 2006 with a simple, three-part mission statement: empower and support creatives, enrich and fulfill employees, and to delight and inspire patrons. We truly believe when you live wholehearted you are an optimist and a do-gooder, a dabbler and a dreamer; you go after your dreams and help others succeed in theirs; you understand that small businesses keep our communities from being boring, homogenous, impersonal, money-over-people type places.

Applying to work at Tender Loving Empire is a choice to support hundreds of makers, musicians and small businesses. Together we can make our communities more vibrant, creative, compassionate, and connected.
Job Summary
This position is responsible for supporting the management team in meeting the company and
store goals. This position provides leadership to the team of Sales Associates to increase
sales and improve customer experience. Store leads also support the management team by
assisting in the training of new employees, ensuring all policies and procedures are followed,
and completing or delegating daily and weekly tasks.

Essential Duties
1. Leads the team in providing an exceptional customer service experience by developing
strong relationships with customers and looking for opportunities to expand their
purchase.
2. Ensures brand standards are met, processes are executed daily, and tasks are
delegated based on their priority level.
3. Upholds brand merchandising and presentation standards by ensuring the effective
execution of operational activities and updates.
4. Assists the management team with general supervision in the store in accordance with
company policies and procedures, where applicable.

Job Duties
1. Assists with training team members on store and company procedures and programs.
2. Provides hands-on mentoring and teaches the "why" behind tasks, plans, and
processes.
3. Monitors store key performance indicators and leads the team in driving sales,
promotions, customer profiles, and basket value.
4. Leads by example to support the vision of the organization and store by helping
teammates understand how their responsibilities directly align to the common purpose,
organizational goals, and customer shopping experience.
5. Addresses customer service issues and escalates them to the management team.
6. Creates an inclusive store environment where everyone (teammates & customers) feels
welcome and safe and is treated with respect.
7. Adheres to established policies and procedures related to inventory management,
safety, loss prevention and standard operating procedures. Maintains confidentiality of
all Company information.
8. Takes an all-hands-on-deck approach to support the team across the store.
9. Performs other tasks as assigned by management.

Supervisory Responsibilities
This position does not have any supervisory responsibilities.

Qualifications
Ability to perform essential job duties with or without reasonable accommodation and without
posing a direct threat to safety or health of the employee or others. To perform this job
successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential duties.
1. Ability to read, write, comprehend, and speak English.
2. Strong communication skills for interactions with customers and sales staff.
3. Inspirational attitude and ability to create a motivating environment
4. Ability to train others effectively
5. Ability to effectively present information one-on-one and in small group situations to
customers, vendors, and other employees of the organization.
6. Ability to use and communicate effectively on Slack.
7. Ability to use common sense understanding to carry out instructions furnished in
written, oral, or diagram form.
8. Ability to work between multiple TLE locations.
9. Weekend availability, and availability 3-5 weekdays.

Education & Experience
• Minimum two years in a specialty retail and/or customer service role.
• Minimum one year in a supervisory or leadership role.

Physical Demands & Work Environment
1. The employee may be exposed to weather based heat and humidity.
2. While performing the duties of this job the employee must frequently lift up to 15
pounds and must occasionally lift and or move up to 40 pounds.
3. The employee is also regularly required to stand, walk, use hands and fingers to work
with products, twist, climb or balance, stoop, kneel, crouch or crawl, and reach with
hands and arm.