Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Competitive Hourly Pay
• Bonus based on performance
• Opportunity for advancement
• Training & development
• Company parties

Part-Time Customer Service Representative (CSR)

Aaron Freitag State Farm Insurance & Financial Services Agency
Peoria, Illinois

Position Overview

The Aaron Freitag State Farm Agency is seeking a dependable, detail-oriented, and customer-focused Part-Time Customer Service Representative (CSR) to support our growing team. This role plays a critical part in delivering exceptional service to our clients by assisting with policy servicing, billing support, and relationship management.

This is an in-office position designed for someone who thrives in a fast-paced, team-oriented environment and takes pride in helping others.

Key Responsibilities

• Provide prompt, professional, and friendly service to customers via phone, email, and in-person interactions
• Assist clients with policy changes, billing questions, and general account servicing
• Process endorsements, payments, and document updates accurately
• Support the sales team by identifying cross-sell and coverage opportunities
• Follow up with customers on outstanding items or service needs
• Maintain accurate and organized client records within agency systems
• Help ensure a smooth and efficient daily office operation

What Success Looks Like

• High attention to detail with minimal errors
• Strong responsiveness and follow-through with customers
• Positive client experiences that strengthen long-term relationships
• Ability to multitask while maintaining professionalism and accuracy
• Contribution to a high-performance, team-first environment

Qualifications

• Strong communication and interpersonal skills
• Organized, dependable, and detail-oriented
• Ability to handle multiple tasks and prioritize effectively
• Comfortable working in a structured, fast-paced office environment
• Previous customer service experience preferred (insurance experience is a plus)
• Willingness to obtain an insurance license (if not already licensed)

Schedule

• Starting at 20 hours per week
• In-office position

Compensation & Growth

• Hourly pay (based on experience)
• Opportunities for performance-based bonuses
• Clear path to grow into a full-time role within the agency

Why Join Our Team

At Aaron Freitag State Farm, we operate with a culture built on being humble, hungry, and smart . We are committed to:

• Being our clients’ best friend on their worst day
• Building meaningful relationships within our community
• Creating opportunities for personal and professional growth