Temporary Patient Service Coordinator - Bilingual Chinese

Job Description

Job Description

We are seeking a temporary and bilingual (Chinese – Mandarin/Cantonese) Patient Services Coordinator to join our team supporting our Radiation and Surgery departments. This hybrid position will help bridge language and cultural barriers, ensuring that our Chinese-speaking patients receive exceptional, compassionate care. The role combines in-office duties at our Brooklyn and Manhattan locations with remote administrative support.

Primary Responsibilities

• Community and Program Support: Serve as a key liaison for the Asian Initiatives Program, supporting outreach and coordination for Chinese-speaking patients receiving radiation and surgical care.
• Appointment Scheduling and Coordination: Manage complex scheduling needs across multiple sites and specialties, optimizing provider availability and minimizing patient wait times.
• Patient Check-In and Check-Out: Verify insurance coverage, collect co-pays, and confirm demographic details with accuracy and sensitivity.
• Patient Communication: Handle a high volume of patient calls, inquiries, and scheduling requests in both English and Chinese. Provide clear, empathetic communication to ensure understanding and comfort.
• Records and EMR Management: Maintain complete and accurate patient records using the Electronic Medical Record (EMR) system, ensuring compliance with HIPAA and other privacy regulations.
• Care Continuity and Follow-Up: Educate patients on procedures, insurance requirements, and follow-up instructions. Conduct post-visit follow-up calls to ensure continuity of care.
• Cross-Department Coordination: Collaborate with nursing, radiation oncology, surgical scheduling, and administrative teams to streamline patient flow and communication between departments.

Required Skills and Qualifications

• Bilingual (Chinese/English) Required: Fluency in both Mandarin and Cantonese highly preferred.
• Healthcare Experience: Familiarity with medical terminology, clinical workflows, and the needs of oncology and surgical patients.
• Strong Organizational Skills: Ability to handle multiple priorities, patient requests, and department needs under time constraints.
• Customer Service Orientation: Demonstrated ability to build trust and rapport with patients of diverse backgrounds, particularly within the Chinese community.
• Technical Proficiency: Experience using EMR systems and Microsoft Office Suite (Outlook, Excel, Teams).
• Team Collaboration: Demonstrated ability to work closely with medical and administrative staff across multiple locations.

Preferred Qualifications

• Previous experience in a hybrid healthcare role or in community-based medical outreach settings.
• Prior administrative support within radiation oncology, surgical, or specialty care.

Flexible work from home options available.