Manager I, Operations Team

Role Overview UMB’s Trust and Custody Operations department is the back‑office support for our nationally recognized Corporate Trust and Institutional Custody service providers. As the Trust & Custody Operations Team Manager you will lead a dynamic, highly collaborative Income Processing team within our Shared Services division. This role provides a platform to drive innovation, mentor rising talent, and directly impact the financial experiences of clients across the entire UMB footprint. You will lead a high‑performing team that processes daily income calculations, provides exception resolution, and performs associated processing activities. The team also partners closely with the Corporate Actions team to execute voluntary/mandatory events and reduce financial exposure. In addition, you will work with associates to develop a productive and engaged workforce, providing expertise to business partners and ensuring a positive working experience. Responsibilities Provide high level expertise in dividends, capital gains, maturity, interest, and principal payments to business partners. Supervise daily income processing workflows while actively mentoring, training, and building clear career development roadmaps for team members. Collaborate intimately with the Corporate Actions team to align income lifecycles, manage asset events and ensure seamless delivery on mandatory and voluntary corporate actions. Oversee secure processing and transfer of diverse assets, including traditional cash, securities, and unique, high‑value alternative investments. Act as the premier subject matter expert for internal partners and clients, turning complex, unpredictable scenarios into smooth, successful client experiences. Qualifications 5 years experience in Bank Operations OR Associate’s Degree with 3 years of experience with banking and/or banking operations. Compensation US Employees in California, Washington DC, New Jersey, and New York: $62,310 - $90,760 US Employees in Colorado, Connecticut, Delaware, Illinois, Massachusetts, Maryland, Minnesota, Pennsylvania, Rhode Island, Texas, Washington, and Wisconsin: $56,890 - $83,080 US Employees in all other states not listed above: $51,480 - $75,410 Benefits UMB offers competitive and varied benefits to eligible associates, including Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company‑sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary. EEO Statement UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e‑mail to View email address on click.appcast.io to let us know the nature of your request. If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB. #J-18808-Ljbffr UMB Financial Corporation