M365 Administrator (Infrastructure Specialist 3)

M365 Administrator (Infrastructure Specialist 3)

The M365 Product Administrator provides day-to-day administration of Microsoft 365 products, including but not limited to SharePoint, Teams, Power Platform, and Copilot. This role is responsible for supporting, monitoring, troubleshooting, and maintaining licenses and permissions, as well as regularly reviewing reports and conducting audits to track usage, compliance, and security. The position also participates in governance activities and projects supporting M365. In addition, the administrator must adapt to rapidly changing product features and deliver expedited resolutions for high-priority technical incidents, ensuring minimal disruption to business operations.

Duties include but are not limited to:

• Administer and support M365 products (SharePoint, Teams, Power Apps, Power Automate, Power BI, Copilot, Power Pages, etc.) and related solutions.
• Create, maintain, and provide reports related to M365 products and usage.
• Manage users and licenses.
• Maintain a deep technical understanding of the M365 environment and products.
• Monitor, troubleshoot, and resolve issues within the M365 environment and products.
• Provide guidance and support to peers, lower-level staff, and county technical staff on delivered solutions.
• Promote productivity and M365 adoption by identifying and addressing barriers.
• Ensure compliance and governance across M365 solutions.
• Assign policies and roles within the M365 environment.
• Stay updated on the M365 roadmap and upcoming releases.

Schedule: Full-time Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m. Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address. Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215 Akron - 172 S. Broadway Street, Akron, OH 44308 Dayton - 6680 Poe Avenue, Dayton, OH 45414 Travel: Occasional travel within the state of Ohio.

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

The ideal candidate, at minimum, must have the following:

• Core associate program in Computer Science or Information Systems (or equivalent work experience)
• 4 years combined work experience in any combination of the following: evaluating effectiveness and risk of IT processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff
• 2 years technology related work experience as specified by the agency position description and vacancy/job posting (Microsoft 365 Modern Workplace Solutions)

Pay Information

This position is in the State of Ohio's OCSE A Pay Schedule, Pay Range 35. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $40.59 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.