Housekeeper

Job Description

Job Description

At The Amaya Hotel, we're seeking a Housekeeper who thrives in a design-driven environment and is passionate about creating memorable guest experiences. You'll lead our dedicated housekeeping team, ensuring every corner of our modern sanctuary is pristine and welcoming. We value your expertise in hospitality and your commitment to exceeding guest expectations. In this role, you'll oversee the day-to-day operations, maintain high cleanliness standards, and ensure our spaces are well-stocked and inviting. If you're ready to contribute to a culture that values collaboration and continuous improvement, we’d love to have you join our team.

$30,000 - $40,000 yearly

• Oversee the housekeeping department budget, take inventory, and ensure there is a stock of adequate cleaning supplies
• Track of areas cleaned by room attendants and contact the front office to handle room damage or maintenance needs
• Supervise housekeeping staff as they perform daily assignments, including cleaning all guest rooms and public areas
• Lead, hire, and train hotel housekeeping staff to adhere to our high standards of cleanliness and customer satisfaction
• Arrange for cleaning equipment repairs as needed and keep all other equipment in good working condition

Daily Operations & Cleaning

• Clean guest rooms to luxury-boutique standards when personnel management requires
• Operate laundry machines, fold linens, and manage linen cycles
• Conduct daily room, hallway, and public-area inspections
• Ensure every room meets The Amaya’s brand standards for cleanliness and presentation
• Support swift and efficient room turns on high-occupancy days

Team Leadership & Scheduling

• Train housekeepers and laundry attendants on proper cleaning techniques and brand presentation
• Lead by example with a calm, professional, detail-oriented approach
• Help with scheduling, task assignments, and optimizing staffing levels
• Provide coaching, feedback, and performance guidance
• Uphold a positive and collaborative work environment

Inventory & Supply Control

• Maintain par levels for linens, amenities, and cleaning supplies
• Order supplies and track usage to minimize waste
• Organize storage rooms and ensure items are properly rotated

Brand Standards & Quality Control

• Ensure guest rooms follow all design and presentation standards (bed finishing, lighting, layout)
• Report any maintenance issues and follow up to ensure completion
• Maintain a consistently high standard of visual and environmental quality

Safety & Compliance

• Enforce cleaning chemical safety and PPE requirements
• Maintain the cleanliness and organization of the laundry room and housekeeping office
• Follow all hotel security, key control, and lost-and-found procedures

• At least 2+ years experience in hospitality or guest services
• At least 3 years of experience in a senior role in the housekeeping department
• Well-versed in environmental services (EVS) including sanitation protocol and procedures, and how to use cleaning supplies and equipment
• This position requires a high school diploma or GED
• Must possess excellent leadership, organizing, and customer service skills

Required

• Prior housekeeping supervisor or manager experience
• Ability to clean rooms and operate laundry equipment at a professional standard
• Exceptional attention to detail and pride in work
• Strong leadership skills with the ability to motivate and support staff
• Ability to stay calm and organized during high-occupancy or stressful periods
• Strong communication and organizational skills
• Ability to lift, bend, push carts, and stand for extended periods
• Comfort with basic technology (phones, tablets, communication apps)

Preferred

• Boutique or luxury hotel housekeeping experience
• Experience training teams or onboarding new staff
• Knowledge of eco-friendly cleaning practices

The Amaya is a design-driven boutique hotel in Fort Wayne, created as a modern sanctuary for travelers and locals alike. Inspired by the world’s most celebrated luxury retreats, The Amaya blends intentional architecture, serene interiors, and warm hospitality to offer guests a refined yet deeply personal experience.

From our thoughtfully curated Nourish Market to the tranquil Mizu Pool (opening Spring 2026), every space is crafted to help guests slow down, reconnect, and feel at home.

As a team, we are passionate about delivering genuine, intuitive service that anticipates needs before they’re expressed. Our team is dedicated to thoughtful service, operational excellence, and creating memorable moments for every guest. We’re building a culture that values collaboration, continuous improvement, and pride in the spaces we create. If you’re energized by design-forward environments and meaningful guest interactions, join us.