HR Operations Specialist

Contribute to the smooth and employee-focused work of the People Operations team concentrating on time and labor, absence management, benefits, payroll, and maintaining accurate employee information in the HRIS tool (Oracle HCM). Promote operational efficiency through implementation and maintenance of departmental forms and workflows. Respond to and resolve issues through collaboration with varied stakeholders. Deliver direct customer service and operational support to ensure prompt, courteous and knowledgeable assistance to all customers. This is a full-time, benefits eligible, hourly position with a hiring range of $25.20 - $29.84 per hour. Core Responsibilities: Support end users of the Oracle HCM system (HRIS). Answer routine end user questions related to timekeeping, system navigation, and other basic HCM functions, and understand/track trends with an eye towards continuous improvement. Act as subject matter expert for the Oracle HCM timekeeping and absence management functions, maintaining documentation, troubleshooting/resolving any issues, and owning oversight of customer experience and issue resolution. Steward departmental webforms and corresponding workflows/automation, partnering across the department to monitor and improve processes for efficiency and effectiveness. Process education-related benefits for employees and their dependents, one-time payments, and independent contractor requests in a timely and consistent manner. Monitor for and correct Oracle HCM data issues based on scheduled audit reports and issues identified while supporting employees. Create and maintain Oracle HCM records for contractors, visiting scholars, and various other non-employee categories. Collect workplace injury information and initiate Workers Compensation process. Participate in departmental process improvement efforts. Associate’s degree preferably in Human Resources, office management or related field. Excellent communication skills, both written and oral. Strong attention to details and ability to manage complex tasks and projects. Ability to juggle multiple tasks in a fast-paced, stressful environment and handle confidential information with discretion. Able to project a warm, welcoming, and competent image to customers and meet all customers where they are in providing support. Experience working with cloud-based human capital management systems such as Oracle or Workday is desirable. Proficient in Microsoft Office suite including Word, Excel, PowerPoint, team collaboration and database systems. Solid knowledge of general office procedures, equipment, etc. 2+ years of HRIS or payroll operations experience required, preferably in higher education. Physical Demands and Working Conditions: General office environment with long periods of computer work. Must be able to manage multiple priorities in a high stress environment and be able to maintain confidentiality of information. This role is entirely in-person. Other: An offer for this position is contingent upon successful completion of a criminal background check and references. As an employee of Middlebury College in Vermont, you will enjoy being part of a vibrant supportive community. Middlebury offers its employees excellent compensation and competitive health, dental, life, disability, generous retirement matching, and vision benefits, and a generous time-away program - up to 34 days per year, increasing as the term of service lengthens. Employees are eligible for robust educational assistance programs. The result is a very high quality-of-life in a gorgeous setting. Middlebury College offers its employees excellent compensation and other perks of employment including: MiddCard Privileges: access to athletic facilities, discounts at the college store, library privileges, and cultural and sporting events. Spouses or domestic partners are eligible to receive a card with the same privileges. Discounts on season passes at Middlebury College's Snow Bowl, the Ralph Myhre Golf Course and the Rikert Outdoor Center. Access to our Partner Inclusion Program that provides comprehensive support services to the spouses and partners of Middlebury employees. A full listing of our benefit offerings can be found on our website or click to see some of the other fun perks of working at Middlebury, whether in Middlebury, VT or Monterey, CA! Middlebury College is an equal-opportunity employer where diversity, equity, and inclusion are core values. To this end, the College recruits talented and diverse faculty, staff, and students from across the United States and around the world. Middlebury College encourages applications from women, people of color, people with disabilities, and members of other protected classes and historically underrepresented communities. The College also invites applications from individuals who demonstrate an ongoing commitment to advancing diversity, equity, and inclusion in the workplace. #J-18808-Ljbffr