Manager, Workers' Compensation Claims

Job Description

Job Description

ProService is looking for a Manager, Workers' Compensation Claims who can lead a high-performing claims team, build the operational systems that drive results, and serve as a trusted advisor to clients navigating one of the most complex areas of employment in Hawaii. This isn't a role for someone who manages from a distance — it's for someone who gets into the work, knows what good looks like, and holds the line on quality even when it's uncomfortable.

What makes this opportunity distinct is the scope. You'll own the full workers' compensation claims program — not just day-to-day operations, but the strategy, the team, and the client experience. You'll have real authority to shape how the program runs, leverage AI and data tools to surface what's not working, and build something that becomes a genuine competitive advantage for ProService and the employers we serve.

IN THIS ROLE YOU WILL

• Lead end-to-end workers' compensation claims operations — owning performance metrics, client outcomes, and team accountability across the full program

• Run a disciplined operating rhythm including daily huddles, weekly scorecard reviews, and monthly 1:1s so every team member has a clear view of how they're performing against goals and expectations

• Coach and develop claims professionals through structured feedback, timely performance conversations, and targeted development plans — addressing underperformance directly while investing in your top performers

• Leverage AI and data reporting tools to streamline claims workflows, identify performance gaps early, and build data-informed strategies that improve outcomes across the program

• Translate company and department priorities into a focused 30–90 day operating plan, tracking progress relentlessly and course-correcting quickly when results fall short

• Deliver monthly claims status reports for key accounts and weekly performance updates to the Executive team

WHAT YOU'LL BRING TO THE TEAM

We're looking for someone with a legal or claims background — attorney-level training or equivalent experience with workers' compensation systems is strongly preferred. Relevant Hawaii WC experience is a plus, but a strong learner with solid leadership fundamentals and a track record of ownership can get up to speed quickly.

The strongest candidates will:

• Run structured operating rhythms — 1:1s, scorecards, performance check-ins — and use them consistently to keep the team aligned

• Coach people at different performance levels, including having direct conversations with underperformers and investing in those with growth potential

• Identify inefficiencies in workflows and follow through on fixing them, not just flagging them

• Stay steady in client-facing situations, including escalations that require both clear communication and sound judgment

• The ability to manage outside counsel, advise internal stakeholders, and protect organizational interests — all at once.

• A JD is preferred; Hawaii Bar admission or eligibility is a plus.

IS THIS ROLE RIGHT FOR YOU?

This is an operational leadership role where accountability and follow-through are non-negotiable. You'll be responsible for real outcomes — closure rates, average claim costs, time-to-resolution, client satisfaction — and be expected to move quickly when results aren't where they need to be. The work is both internally focused and client-facing, so you'll regularly be splitting attention between team development and external relationship management.

Worth knowing: this role requires working knowledge of Hawaii's workers' compensation system — or a demonstrated ability to get there fast. You'll be expected to advise independently on claims strategy and client escalations within your first 90 days. This role is best suited for someone who's comfortable in client-facing situations and leading through ambiguity, not primarily behind-the-scenes work.

WORK LOCATION

Honolulu — Hybrid

This role is based out of our Hawaii Kai office. We offer a flexible hybrid schedule that gives you the structure of in-person collaboration with the flexibility of remote work. We are in office Tuesday – Thursday; with the choice to work remotely on Monday & Friday.

COMPENSATION

The base compensation for this position is $135,000.00 to $160,000.00 per year depending on experience and qualifications.

WHY YOU'LL LOVE PROSERVICE

ProService is a Hawaii-based PEO combining payroll, HR, and benefits expertise with purpose-built technology — all backed by the best local service in the islands. Backed by Silver Lake and recognized as one of Hawaii's Best Places to Work for 20 consecutive years, we're a team of high performers united by one mission: Empowering Employers to Succeed in Hawaii.

• A PROhana unlike any other. We assume the best in each other, give feedback focused on what's right—not who's right—and show up every day. This isn't just a workplace. It's a community.

• Do work that matters. You'll see exactly how your contributions move the needle—meaningful problems, real decisions, and a seat at the table.

• Grow without a ceiling. Internal roles post first, and we reimburse certifications, conferences, and memberships. Your growth is our growth.

• Compete, collaborate, and win together. High expectations, real accountability, and a team of experts ready to help you push through any obstacle.

• Total rewards built around your whole life. Fully paid healthcare, 401(k) matching, paid parental leave, student loan assistance, employee assistance programs, and paid time off—just to name a few.