AI Product Owner

Role Overview We are seeking an AI Product Owner to own and drive end-to-end internal AI initiatives across NiCE, turning AI from experimentation into measurable productivity gains. You will be the single accountable owner for internal AI transformation solutions that fundamentally change how core processes work across IT, HR, Finance, Sales, and other business functions. You will lead initiatives where AI agents significantly automate end-to-end processes (e.g., recruitment, finance operations, internal IT workflows), partnering with our internal AI delivery teams and business stakeholders to move from idea to live, adopted, value‑generating AI solutions. Impact You will own the full lifecycle of cross‑functional AI initiatives: from opportunity framing through delivery, adoption, and measured outcomes. You will redesign business processes, translate business needs into actionable AI initiatives, and coordinate delivery with the IT AI Center of Excellence and business stakeholders. Project Ownership & Accountability Own the full lifecycle of cross‑functional AI initiatives, from opportunity framing through production rollout, adoption, and measured impact Act as the single accountable owner for each AI transformation solution, with dedicated focus and clear lines of accountability Drive concrete outcomes even when the solution is evolving or exploratory at the start; manage risks, dependencies, and stakeholder alignment proactively Business Process Leadership Analyze business processes deeply; identify where AI agents can automate, accelerate, or rethink existing work Translate business needs into actionable AI initiatives with clear scope, success metrics, owners, and timelines Partner with Finance, HR, IT, Sales, and other functions to redesign processes around agent‑driven automation Work hand‑in‑hand with the IT AI Center of Excellence Outcomes & Impact Partner with the AI analysts to define and report measurable impact: hours saved, cycle‑time reduction, deflection, adoption, and ROI Ensure every initiative reaches production with documented handover to operations and ongoing ownership Qualifications Bachelor’s degree in Industrial Engineering, Information Systems or a related field 5+ years of experience as a technical project manager/product manager with proven business analysis capabilities, of which at least 1 year was hands‑on with AI projects Familiarity with Anthropic Claude, Microsoft Copilot Studio, or similar agent platforms Solid understanding of AI agents, automation, and how AI reshapes the way processes are designed Experience with leading complex, cross‑functional projects, ideally combining transformation, automation, or digital programs Demonstrated experience leading products that change how a process works, not only deliver software Skills & Competencies Analyst + PM hybrid: strong business process analysis combined with product leadership - able to map a process end‑to‑end and drive its transformation Comfort leading initiatives where the solution is evolving; able to drive toward concrete outcomes under ambiguity Strong stakeholder management across business and technology functions, up to executive level Excellent written and verbal communication; full professional fluency in English Why Join Us? If you are a strategic thinker, a collaborative leader, and passionate about delivering cross‑platform value, this is your opportunity to shape the future of customer experience with NiCE. What’s in it for you? Join an ever‑growing, market‑disrupting, global company where the teams – comprised of the best of the best – work in a fast‑paced, collaborative, and creative environment! Every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just become our next NiCEr. Enjoy NiCE‑FLEX! We work according to the NiCE‑FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work each week. Naturally, office days focus on face‑to‑face meetings to generate innovation and new ideas in a vibrant, interactive atmosphere. This role is located in our NJ office at Waterfront Corporate Center III, 221 River St, 10th & 11th floors, Hoboken, New Jersey 07030. Equal Opportunity Employer NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. #J-18808-Ljbffr