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Service Desk Analyst

Hubbard Broadcasting

  • Use Hubbard's service management system to monitor and address hardware and software issues, including ticket triage, categorization, and documentation.
  • Provide deployment, maintenance, and operational support to employees with PCs, peripherals, and mobile devices.
  • Troubleshoot and triage support requests across enterprise and hosted software (e.g., Active Directory, Office365, Adobe Cloud, ADP), identifying root causes and escalating appropriately.
  • Continuously learn and adapt to emerging technologies.
  • Ensure compliance with security protocols and handle sensitive data responsibly.
  • Assist in the development of online knowledge base.
  • Collaborate with department projects or testing.
  • Works established schedule, with other hours as needed.
  • Performs other related duties as assigned.
  • A two- or four-year degree in an information technology-related field, combined with one to two years of relevant experience in a similar position.
  • Experience with ticket management, remote desktop software, user management, Office 365, and providing support for PC hardware, peripherals, and mobile devices.
  • Familiarity with ITIL practices, Apple products, as well as technical certifications are a plus.
  • Effective verbal and written communications skills.
  • Knowledge of basic cybersecurity, password policies, and data privacy rules.
  • Proven ability to collaborate effectively as a team player and build positive working relationships.
  • Strong organizational, analytical, and problem-solving skills.

Physical Requirements:
  • Dexterity to operate machinery, office equipment, computers, and phones.
  • Ability to respond to service calls over the telephone, email, in person and over video.
  • Lift and carry up to 30 lbs.
  • Ability to sit or stand and work at a computer screen for extended periods.
  • Clear communication in English, both verbally and in writing.
  • Ability to hear alarms and other audio signals.
  • Average pushing, pulling.
  • Critical thinking and ability to work under pressure and meet deadlines.
Vacancy posted 1 day ago
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