Customer Success Partner

dental insurance, life insurance, vision insurance, flexible benefit account, parental leave, paid time off, tuition reimbursement, 401(k), retirement plan, remote work Customer Success Partner Streetsboro Corporate Office Shift: Monday to Friday from 8:30 am to 5 pm. Fridays will be working from home. Pay: $23 - 25 Customer Relationship Management Develop and maintain strong, trust based relationships with a portfolio of assigned clients serving as their primary point of contact and trusted advisor. Utilize those relationships to manage requests from the customer for mutual benefit providing a personalized service. To handle all incoming contacts dealing with Customers' needs and expectations in line with all procedures, KPI's & SLA's Proactive Engagement & Health Monitoring Regularly check in with customers, monitor their usage patterns and health metrics, and proactively identify potential risks or opportunities for improvement. Problem Resolution & Advocacy Act as an advocate for customer needs internally, working closely with cross-functional teams (Supply Chain, Sales, Marketing) to resolve issues, address feedback, and ensure a positive customer experience. Sales Partnership Partner with Sales to achieve Sales quotas Proactively communicate with Sales Partners (via their preferred method), enabling complete visibility of key Customer issues/challenges Provide insights of any changes in customers purchasing habits to sales team Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution. Engage in relevant meetings to identify ways we can improve the service we offer to both internal and external Customers and to communicate Customer Experience KPIs and strategy. Order Management Own and manage all parts of the Order process, ensuring all orders are processed efficiently, accurately and in line with policies and procedures, to ensure they are right first time. Proactively advise Customers of any changes or impacts on their orders Late order notifications, date changes, quantity variations, back orders etc Provide POD's, ASN's Invoices proactively Manage all reports to ensure that the order to payment process is fulfilled efficiently. Promote and expand the sales of the company's products through up selling and cross selling. Reporting & Analytics Track key customer success metrics (e.g., adoption, usage, satisfaction, churn risk), generate reports, and present findings to customers and internal stakeholders. Qualifications High School Diploma or equivalent required. Associate / Bachelor's degree or equivalent work experience preferred. Preferred 2 years prior experience within a Customer Experience/Success Environment Experience in order and complaint management Capable of working in a dynamic team environment Calm & rational thinker able to work under pressure to strict timelines Able to identify root cause of issues, develop solutions and challenge current processes for improvement. Computer Skills (SAP/ERP Systems, Microsoft Office 365) Flexible with work hours - required to cover different time zones/holiday calendars. High Speed Internet access for work from home capabilities. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, disability or protected veteran status. Benefits and Perks 401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Employee discounts Flexible spending account Health insurance Life insurance Paid elder care Paid time off Parental leave Professional development assistance Retirement plan Tuition reimbursement Vision insurance Information at a Glance WHY WORK AT SEALED AIR? It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air's global resources and expertise. Corporate sustainability - it's about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate. Customer Success - meeting our customers' needs. At Sealed Air it's more than a goal, it's an integral part of our business practices, our innovative solutions, and our values. Leaving our communities better than we found them through dedication of time, talent and resources. #J-18808-Ljbffr Sealed Air