Senior Housekeeping Manager

Senior Housekeeping Manager The Senior Housekeeping Manager leads the daily operations of the Housekeeping team including Reception and Lost & Found. They work with Guests, Cast Members, external service providers, the local community, and partners on a daily basis to provide a seamless arrival experience and delivery of clean and ready rooms for guest arrival. They use a complex property management system and other multi-functional hotel/guest services systems. The role reports to the Rooms Operations Manager. Responsibilities Exercise leadership—lead a team of hourly Housekeeping Cast Members while focusing on safety, courtesy, show, and efficiency. Conduct regular meetings with Cast Members to communicate relevant information. Ensure a seamless arrival experience for Guests. Serve as a functional/subject matter expert of the operation. Manage the Housekeeping Operations—spend up to 80% of each day working in the operating area and interacting with Guests and Cast Members. Make daily operational decisions that benefit Guests, Cast Members, and the business. Support training—maintain current training proficiencies and confirm training and recertification completed by Cast Members. Position for success—support local projects and anticipate/address potential impacts to the Guest and Cast experience. Partner with key players—communicate and collaborate with other leaders, peers, and partners to ensure smooth daily operations. Monitor daily staffing levels and forecast labor coverage needs based on business demand. Exceed guest expectations that yield results and positive guest feedback. Partner with the Front Office team to ensure delivery of clean and ready rooms for guest arrival. Serve as a change agent, taking calculated risks to integrate processes, remove barriers, and align performance goals of the hourly Cast. Basic Qualifications Minimum five years of Front Desk or Housekeeping leadership/managerial experience. Demonstrated leadership experience with the ability to function in a team environment and hold self and others accountable. Experience leading a multicultural team and passion for developing others. Experience partnering with fellow Cast Members to move the operation forward to the next level of excellence. Understanding the impact of financial aspects of an operation (e.g., operating budget, revenue, labor, inventory systems, costs). Demonstrated skills to inspire and effect change. Effective communication with empathy in written and verbal form. Organizational, multi-tasking, and time management skills with attention to detail. Ability to see responsibilities through to completion. Maintaining positivity and a cast focus to engage and develop a diverse, multi-lingual team. Proficiency in basic computer functions necessary to operate in a Windows environment and adapt to new technology. Availability to work a flexible work schedule, including weekends, variable shifts, and holidays. Preferred Qualifications Prior experience with Opera Property Management System or related systems. Experience with HotSOS or similar service optimization software. Experience working in a Housekeeping role or knowledge of chemicals, materials, cleaning technique, and equipment. Experience in a Forbes-rated hotel or equivalent. Demonstrated multilingual skills. Prior leadership experience in a unionized environment. Education Required: High school diploma or equivalent. Preferred: Bachelor’s degree in hospitality or a related field, or equivalent job experience. The hiring range for this position in California is $77,000.00–$96,500.00. The base pay offered will consider internal equity and may vary depending on geographic region, job-related knowledge, skills, and experience. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and other benefits. #J-18808-Ljbffr 1001 Walt Disney Parks and Resorts U.S., Inc.