Software Engineer, Forward Deployed

Builds customer-facing autonomous agents—lots of agent/AI-focused work and rapid, customer-driven prototyping.

About the Role

Forward Deployed Software Engineer focused on building customer-facing, agent-first solutions that solve complex problems for Ramp’s largest enterprise customers. Deliver end-to-end software, collaborate with sales and customer teams, and drive product roadmap decisions for embedding Ramp into large customers' workflows.

Job Description

Role

As a Software Engineer, Forward Deployed you will work on Ramp’s Core FDE team to build customer-facing, agent-first solutions for large and complex customers. You will deliver end-to-end software, understand customer pain points, influence product decisions, and build agents that autonomously implement solutions.

Key Responsibilities

• Deliver end-to-end software that meets the needs of Ramp’s largest customers, including scoping product specs and implementing solutions.
• Build and ship agents and agent-driven features that autonomously expand Ramp’s capabilities.
• Collaborate closely with Sales, Solutions, Customer Success, and Account Management to activate customers, close deals, and expand account value.
• Drive the core product engineering roadmap within an embedding model, specialize in a core product area, develop deep domain expertise, and make prioritization decisions about custom vs. broader solutions.

Requirements

• Typically 3+ years of software engineering experience (preferred).
• Extensive experience building with and for agents.
• Proven track record of shipping high-quality products at scale.
• Comfort and enthusiasm for being customer-facing and working directly with customers.
• Ability to work in a fast-paced environment, continuously learn, and improve craft.

Global benefits available to full-time employees include:

• Flexible PTO
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend

Selected country-specific benefits:

United States

• One Medical annual membership
• 401(k) with employer match
• Fertility HRA (up to $10,000/year)
• Parental leave up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• In-office perks (lunch, snacks, drinks)
• Relocation expense coverage to NYC or SF (if needed)

Canada

• Group medical, dental, vision through Sun Life
• Life, AD&DD, and disability coverage
• Fertility drug coverage (up to $4,000 lifetime)
• Group Retirement Plan with employer match (RRSP + DPSP)
• Parental leave up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Employee Assistance Program and virtual care through Lumino Health

United Kingdom

• Private medical insurance through Freedom Elite
• Virtual GP and at-home care via eMed x Livi
• Workplace pension through Penfold (salary sacrifice option)
• Parental leave up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay

Location & Notes

• Role is customer-facing and embedded with enterprise customers; posting lists benefits and programs for the United States, Canada, and United Kingdom.
• Relocation expense coverage is available to NYC or SF if needed.
• The role emphasizes high agency, urgency, and end-to-end ownership.

Skills

Customer Engagement End-to-End Development Product Scoping Cross-functional Collaboration Roadmap Prioritization Domain Expertise Problem Solving Product Delivery Adaptability Communication

Experience Level

Mid

Employment Type

FullTime

• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision coverage for employee (US)
• One Medical annual membership (US)
• 401(k) with employer match (US)
• Fertility HRA up to $10,000/year (US)
• Parental leave up to 16 weeks or 8 weeks at 100% pay (US/Canada/UK)
• Relocation expense coverage to NYC or SF (if needed)
• Life, AD&DD, and disability coverage (Canada)
• Fertility drug coverage up to $4,000 lifetime (Canada)
• Group Retirement Plan with employer match (RRSP + DPSP) (Canada)
• Employee Assistance Program and virtual care (Canada)