Medical Assistant

Medical Assistant IIThe Medical Assistant II supports healthcare teams by providing both clinical and administrative patient care services under the direction of licensed healthcare providers. This role is responsible for obtaining and documenting vital signs, reconciling medications and allergies, maintaining accurate patient records, scheduling appointments, managing patient flow, and assisting providers with minor procedures. The position requires direct patient interaction to ensure comfort, address concerns, and deliver exceptional service, while collaborating closely with physicians, nurse practitioners, and nursing staff to support efficient, high-quality patient care.Essential FunctionsAssists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.Shows patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.Explains treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.Performs general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.Maintains inventory of immunizations and check expiration dates.Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.QualificationsEducation: High School Diploma or Equivalent required or Associate's Degree Medical Assisting preferredLicenses and Credentials: Basic Life Support [BLS Certification] - preferredCertified Medical Assistant [National Certification] - preferredExperience: Direct MA experience or medical field work 1-2 years requiredEMT Candidates are encouraged to applyKnowledge, Skills and Abilities:Strong interpersonal and communication skills are essential for success in this position.Ability to prioritize tasks in complex and busy environments.Accuracy and attention to detail.Comply with all local, state, and federal privacy and confidentiality rules and regulations.Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.Comprehensive knowledge of medical terminology, procedures, and protocols.Proficiency in electronic health record (EHR) systems and medical office software.Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.Managing one's own time and the time of others.Additional Job Details (if applicable)Remote Type: OnsiteWork Location: 2000 Washington StreetScheduled Weekly Hours: 40Employee Type: RegularWork Shift: Day (United States of America)Pay Range: $22.75 - $24.94/HourlyGrade: 3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.EEO Statement:4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.