Customer Support Specialist

Great Lakes Transport is looking for motivated, self-starters who are eager to learn, earn, and advance in an ever-growing industry. As a Customer Support Specialist, you will work closely with assigned Account Managers to assist them in their daily workflows and administrative tasks. You will help maintain and further develop quality relationships with existing customers, carriers, shippers and receivers, schedule/reschedule pickup and delivery appointments, provide necessary information to internal departments to meet service parameters required by the customer. The ideal candidate will have a strong background in transportation logistics, excellent communication skills, and the ability to thrive in a fast-paced environment. DescriptionPrimary Duties & Responsibilities: Build loads/set appointments Enter all necessary load information to ensure data integrity Help support Track and Trace for on time pickups and deliveries and update Set pick-up and delivery appointments, as needed Communicate with internal and external groups, especially on high priority loads and customers Conduct customer interactions via email and phone contact Maintain expertise and provide support with rate quoting tools Assist Sales/SDR team with new customer onboarding and carrier sourcing Support building and maintaining customer relationships and improve customer retention Acquire and retain knowledge of each major customer’s needs Assist customers with any special needs (pricing, trailer type, bracing, pads, etc.). Maintain and further develop customer and warehouse relationships through daily communication Document all special service requirements of customers and warehouses Represent the customer when working with contracted carriers Identify and communicate ways the company can continuously improve in its operations Execute Account Manager responsibilities when they are out of the office or unavailable Requirements: Minimum 1-year experience in customer service, sales, or operations role Logistics experience is a plus Attention to detail and the ability to problem-solve Solid organization and time-management skills Able to multi-task in a fast-paced environment Solid computer skills in Microsoft Office Products with the ability to learn logistics software quickly Able to communicate clearly and concisely, in written and verbal communications What’s in it for you? Base Salary + bonus Exciting, team-focused work environment Monthly contests 401(k) with company matching Medical, Dental, Vision, Disability Insurance Employee PTO Program Casual Dress Code Education: High School Diploma RequiredBachelors (Preferred) Salary:$18-22/hr(based on experience) + performance-based bonus (quarterly) On-target earnings: $50,000-60,000 Hours of Operation:Great Lakes Transport's standard business hours are 8 am - 5 pm EST, Monday through Friday Measures of Success: On-time performance to customer and Account Manager expectations 100% load and appointment accuracy 100% email/phone response rates to customer and internal business relationships Great Lakes Transport is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr