Service Technician

Job Description

Job Description

SUMMARY : McC Management is growing, and we are in search of a Service Technician to join our impressive team of leaders! We are located across Eastern and Central Washington, with an inclusive culture of operational quality that delivers achieved goals for everyone. A Service Technician ensures the physical aspects of the community are maintained and standards are met regarding the grounds, amenities and overall curb appeal and provides support to the service team members.

JOB TITLE: Service Technician

DEPARTMENT : Onsite

REPORTS TO : Service Supervisor

DUTIES AND RESPONSIBILITIES:

1. Inspect the community throughout the day to remove litter, debris, and pet droppings and ensure all common areas and amenities are always neat and free of litter.
2. Removes trash and remaining items from vacant apartments prior to starting the make-ready process, transfers trash to dumpster or storage area as applicable, and cleans and maintains storage areas.
3. Completes assigned minor and routine service requests as requested by Service Supervisor and/or Community Manager and assists the make-ready specialist in the turn process.
4. Change all locks in accordance with the property policy and ensure gates to all pool areas are working according to codes and safety standards.
5. Distributes notices and communications to residents as necessary. Inform appropriate supervisors of any observed hazard or potentially dangerous situation for residents, team members, guests, and others.
6. Demonstrates customer services skills by treating residents and others with respect, answering resident questions, and responding sensitively to complaints about maintenance services.
7. Observe and promote safety and risk management in accordance with local, federal, state, and company rules and regulations.
8. Participate in emergency on-call/after-hours maintenance assignments; adhering to established response times and addresses emergency issues appropriately.

1. Performs other related duties as assigned by management.

This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change.

COMPETENCIES:

• Technical Skills --Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Safety and Security-- Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Dependability-- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Professionalism-- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

WORKING CONDITIONS: Work both in and outside of apartment buildings and in all areas of the community, including the amenities. This could mean exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on location).

PHYSICAL DEMANDS:

• Need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Must be able to work inside and outside in all weather conditions.
• Must be able to push, pull, lift, carry, or maneuver weights of up to thirty-five (35) pounds independently and fifty-five (55) pounds with assistance.
• Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
• Must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends, and holidays.
• Must be able to read technical information, and/or use a keyboard, computer, and iPad.

Must maintain a valid driver’s license, clean driving record and current auto insurance is required.

Required to complete and successfully pass the McC Fair Housing, Harassment, and Diversity and Inclusion training within the first 30 days of employment.

Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job-related skills, knowledge, experience, education, certifications, etc.

In addition to the base salary, onsite positions may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.

Benefits Offered for Full-time Employees:

• Medical, Dental, Vision, and My Life Advisors
• (HSA) Health Care Spending Account options
• 401(k) Options
• Short-term & Long-term Disability
• Housing Discount (eligibility required)
• Paid Time Off: Time off benefits include vacation, holidays, personal days, birthday, and sick time.
• Educational Assistance Programs (eligibility required)
• Invest in our associates to help them become the best version of themselves!

McC Management does not condone or tolerate unlawful harassment OR discrimination of any kind. Employees are expected to treat fellow employees, customers and vendors with courtesy and respect at all times. No form of harassment or discrimination will be tolerated, including harassment based on the following reasons: race, color, national origin, religion, the presence of a mental or physical disability, pregnancy, age, military or veteran status, sex, marital status and sexual orientation, or any other characteristic protected by applicable local, state, or federal law.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.