Financial Counselor

Job Schedule Full‑Time Day Shift (This position works 4 days a week and 1 day a weekend, schedule to be determined by the Business Office Manager.) Compensation Range $19.03–$25.69 per hour Your Experience Matters At Rainier Springs, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a member of the Rainier Springs team, you will support those who are in our facilities, interfacing and providing care to our patients and community members to positively impact our mission of making communities healthier. Position Summary A Financial Counselor maintains and processes all assigned patient accounts and counsels patients regarding the admitting and discharging processes and payment alternatives. The work is of a confidential nature. Reports to: Manager of Patient Access, CFO. FLSA Status: Non‑Exempt. How You’ll Contribute Counsels patients (or responsible parties) to establish payment method. Contacts patients in advance of admission to obtain missing information, particularly signatures for the acceptance of obligation to pay. Estimates and informs patients of the portion of the bill that must be paid directly. Establishes a payment plan for patients unable to pay the estimated portion of the bill upon discharge and reports to manager patients with whom payment difficulties arose in the past. Ensures completeness of pre‑admission and admission information, following through as needed to obtain and document missing information/signatures prior to the patient’s admission date. Checks for and identifies patients with histories of payment problems and informs supervisor of any found prior to the patient’s admission date. Accurately interprets insurance policy provisions and calculates the self‑pay portion of the patient’s bill based on expected length of stay and services rendered, so that the final accounting of the self‑pay amount is within a reasonable variance from the estimate. Patiently, clearly, and accurately advises patient of self‑pay obligations and estimate and ensures that patient signs acceptance of such obligation on the designated forms. Collects self‑pay monies in advance, upon entry, or at discharge according to circumstances. Selects and applies appropriate communications based on the age of the patient/customer. Maintains knowledge of regulatory and compliance requirements related to state and federal agencies such as Medicare, Medicaid, Tricare, Veterans Administration and demonstrates this knowledge by accurately obtaining information and updating records to remain in compliance. Collects and controls cash receipts. Collects patient deductible, co‑pays and non‑covered patient charge amounts. Maintains and balances cash drawer. Prepares daily cash report and submits to Cashier with collected monies and copies of Relay Account Report/Daily Deposit Reconciliation. Determines the appropriate amount due from the patient through eligibility and insurance verification, by evidence of the insurance card, or in the event of no insurance, follows Self‑pay processes/policies. Accurately prepares deposit documentation and delivers deposits. Performs other duties as assigned. What We’re Looking For High school diploma required; advanced education preferred. Excellent customer service and telephone skills a must. Minimum of one year of business or related experience including bookkeeping with use of calculating equipment and collection of monies is required. Hospital or medical business office experience preferred. Medical terminology preferred. Why Join Us Health (Medical, Dental, Vision) and 401K benefits for full‑time employees. Competitive paid time off. Employee Assistance Program—mental, physical, and financial wellness assistance. Tuition reimbursement/assistance for qualified applicants. Professional development and growth opportunities. And more. EEOC Statement Rainier Springs is committed to providing equal employment opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status or any other basis protected by applicable federal, state or local laws. Pay Transparency Notice (Washington State) If you believe this job posting does not include accurate or complete pay information in accordance with the Washington State Equal Pay and Opportunities Act, please inform us immediately. You can contact us at View phone number on click.appcast.io to report the issue. For more information on your rights under Washington’s pay transparency laws, visit the Washington State Department of Labor and Industries website at: #J-18808-Ljbffr