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Engagement Center Rep/Scheduler

Powers Health

Lansing, IL


Sign-on Bonus!

Full-time with Benefits

Job Description:

  • Answers incoming calls from patients and conducts outbound calls to patients with open medical orders to schedule basic test or procedure appointments.
  • Refers advanced scheduling tests to Engagement Center Coordinator.
  • Ensures that accurate patient information is collected to facilitate the pre-registration process and providing exceptional customer service to ensure quality and performance standards are achieved.


Required Skills & Qualifications:

  • Completion of High School diploma or GED. Medical or business office education or training preferred.
  • 1 or more related years experience with medical terminology and/or call center environment. Previous patient registration experience preferred.
  • Knowledge of health insurance required; managed care preferred.
  • Strong customer service skills. Professional telephone etiquette, active listening skills and empathy toward others.
  • Must be able to work in a fast-paced environment and maintain productivity/quality goals.
  • Working knowledge of computers, internet access and ability to navigate within automated systems and software applications. Strong keyboarding skills.
  • Ability to maintain confidentiality of sensitive information.
  • Bilingual Spanish preferred.


Your Extraordinary Career Starts Here

We invite you to join our team of professionals where your unique talents will be well utilized in a work environment that promotes your further growth and development. In return for your valuable service and contributions, Powers Health offers a competitive wage and benefits package along with the necessary tools, resources, and mentoring opportunities to support your career advancement goals.

Our comprehensive benefits program includes, but is not limited to:

  • Medical, dental and vision coverage
  • Wellness program, including free screenings
  • Healthcare and Dependent Care Spending Accounts (HSA)
  • Retirement savings plan
  • Life insurance
  • Disability income protection
  • Employee Assistance Program (EAP)
  • Fitness center discount program
  • Tuition assistance and career development
  • Paid Time Off (PTO)
  • Reward and recognition programs


Join our team of healthcare professionals at Powers Health. Apply today!

PI66a6625dbf2b-26289-41174146

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Vacancy posted 13 hours ago
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