Customer Service Representative II

Job Description

Job Description

Sanitation District No. 1

Part Time Customer Service Representative II

Department: Administration - Finance – Account Services

Reports To: Customer Service Coordinator

FLSA Status:    Non-Exempt

Pay Grade: 16

Prepared Date: 06/08/2026

Summary:

The Part Time Customer Service Representative II will provide direct customer service, primarily through inbound telephone contact, related to sanitary and storm water services and accounts. This position requires effectively communicating SD1 Rules and Regulations, billing methodologies, policies, and procedures. This position will handle customer inquiries and take necessary actions to provide a resolution and address customer concerns. Works under minimal supervision to successfully carry out essential job duties and responsibilities. Additional assistance with other department duties may be required accordingly.

ESSENTIAL DUTIES and Responsibilities:

·        Utilize exceptional verbal and written communication skills to communicate information with both internal and external customers effectively and professionally

·        Understand, apply, and effectively communicate SD1 Rules and Regulations for both wastewater and storm water services

·        Answer incoming customer calls promptly, knowledgably, and professionally

·        Research and interpret customer account history to resolve billing questions or concerns

·        Understand and utilize Microsoft Office, Utility Billing System, Geographic Information System, Lucity, and County Property Valuation Administration websites to assist with troubleshooting customer inquiries and emergency trouble call routing

·        Resolve customer inquiries and complaints efficiently and courteously

·        Determine, calculate, and submit account adjustments

·        Aid in process review, development, and enhancements

Competencies:

Core Competencies : 

• Accountability: Displays personal accountability for tasks and deliverables
• Collaboration:  Demonstrates Cooperation and teamwork
• Customer Focus: Exhibits professional demeanor with internal and external customers
• Integrity: Demonstrates responsibility towards the company, its property, and co-workers
• Safety:  Adheres to all SD1 safety policies and procedures

·         Environmental Stewardship: Demonstrates environmentally conscious practices

Functional Competencies:

• Job Knowledge and Performance:  Successfully completes essential duties for job level assigned.  (Development Opportunities - Professional Development)
• Program and Process Awareness : Knowledge of appropriate rules & regulations that impact one’s position at SD1.