Valet

Job Title: Valet

Department: Operations
Reports To: Area Supervisor / Operations Manager / Facilities Manager
FLSA Status: Non-Exempt
Work Schedule: Required to work during normal business hours with occasional extended hours as needed.
Work Location: In-person at assigned facility

Position Overview:

The Valet is responsible for all aspects of cashiering operations, including recording, handling, and depositing money from parking-related transactions. This role plays a key part in ensuring smooth customer interactions, maintaining site cleanliness, and accurately processing revenue while following company policies and procedures.

Key Responsibilities:

Includes but is not limited to the following, as additional duties and responsibilities may be assigned:

• Customer Relations & Service:
  • Drive, park, and/or retrieve customer's vehicles upon arrival and departure
  • Provide a courteous and professional relationship with all customers, vendors, co-workers, and managers.
  • Treat others with respect and professionalism at all times.
• Cash Handling & Transaction Processing:
  • Properly collect, record, and deposit all cash, credit, and other parking-related transactions according to company guidelines.
  • Complete and submit all required paperwork for each shift, including vehicle entry/exit logs (if applicable).
• Incident & Maintenance Reporting:
  • Immediately report any damages incurred and any claims of damage reported by customers, including completing an incident report.
  • Report maintenance concerns (e.g., potholes, missing signage, hazards) and any vehicles meeting impound criteria to the supervisor.
  • Alert the supervisor to any unusual circumstances at the facility.
• Site Cleanliness & Appearance:
  • Maintain a clean booth, station, or parking location by ensuring trash and debris are regularly removed.
  • Maintain signage displays as directed, ensuring all components are clean and in proper working condition.
  • Maintain a neat, professional appearance at all times, wearing the designated uniform (if required) and displaying the identification badge.
• Operations & Compliance:
  • Regular, consistent attendance during scheduled work hours with the ability to work overtime if requested.
  • Remain visible to tenants and guests during assigned shifts, except during legal rest and meal breaks.
  • Dispatch drivers to airport terminals (if applicable).
  • Clock in/out at scheduled work times using manual or electronic timekeeping systems.

Required Qualifications:

• Education/Experience:
  • High school diploma, General Education Degree (GED), or equivalent.
  • One to three months of related experience or training desirable.
  • Must be comfortable with data entry and using electronic devices.
• Licenses:
  • Valid state-issued driver's license and proof of insurance.
  • May be required to pass a company driving skills test.
• Language Skills:
  • Able to read, write, and comprehend simple instructions, short correspondence, and memos in English.
  • Able to effectively communicate in one-on-one and small group situations with customers, clients, or other employees.
• Mathematical Skills:
  • Able to perform basic arithmetic (addition, subtraction, multiplication, and division) to compute parking costs and process transactions.
  • Able to correctly handle cash transactions, including making change.
  • May be required to use an adding machine, calculator, or cash register.
• Reasoning Ability:
  • Able to apply common sense when performing duties and following written and oral instructions.
  • Able to address problems involving a few variables in standard situations.

Internal Compliance & Audits:

• All employees are subject to internal audits to ensure compliance with company policies and procedures regarding revenue recording, handling, and deposits.
• Failing an internal audit may result in disciplinary action, up to and including termination of employment.

Physical Demands and Work Environment:

The physical demands described here are representative of those required to perform the essential functions of this job. Reasonable accommodations may be provided:

• Physical Requirements:
  • Regularly required to stand, use hands for handling tasks, and reach with arms.
  • Frequently required to walk or run; occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl.
  • Must occasionally lift and/or move up to 25 pounds.
  • Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work Conditions:
  • Frequent exposure to wet and humid conditions, fumes, airborne particles, and outside weather.
  • Noise levels vary from moderate to occasionally loud.

Other:

• Able to transfer/relocate to another facility/location without notice at any time.

Internal Compliance & Audits:

• All employees are subject to internal audits to ensure compliance with company policies and procedures regarding revenue recording, handling, and deposits.
• Failing an internal audit may result in disciplinary action, up to and including termination of employment.

Diversity Commitment:

Diamond Parking is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

Acknowledgment and Acceptance:

This job description outlines the primary responsibilities and requirements for the Valet role.

I acknowledge that I have received, read, and understand this job description.

I understand that this job description is intended to provide a general overview of my job responsibilities, duties, and qualifications, and does not constitute an employment contract or guarantee of continued employment. Diamond Parking reserves the right to modify, interpret, or apply this job description as needed to meet business needs in compliance with applicable laws.

I acknowledge that I am expected to perform the essential functions of my role with or without reasonable accommodation, and I will seek clarification from my supervisor or Human Resources if I have any questions regarding my responsibilities.

I understand that my employment is at-will, meaning that either I or the company may terminate my employment at any time, with or without cause or notice, subject to applicable laws and agreements.

By signing below, I confirm that I have reviewed and understand my job description.