Mobile Service Technician, Hayward

Mobile Service Technician The Mobile Service Technician will travel to client locations and diagnose, maintain, and repair Lucid Motors vehicles in the field. The position is responsible for service advisor duties, customer interaction, parts management, documentation, and travel planning. Responsibilities Function as a Service Advisor and perform parts department duties including ordering, returns, and inventory management Work directly with clients to provide a high level of customer experience Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions Maintain a high knowledge level of High Voltage (HV), Low Voltage (LV), and general Electric Vehicle (EV) systems Properly perform the walk‑around and write‑up processes, accurately ascertaining primary concern through verbal interview and visual assessment to assess client needs accurately Accurately document client concerns for diagnosis and repair Follow correct repair order documentation procedures, i.e. The Three C’s Invoice and collect payment Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed Review appointment schedule to plan travel time and visit duration for mobile services Provide support at Service Center based on demand Ability to travel in assigned territory and other service locations Other duties as assigned Qualifications 2-5 years of experience as an automotive service technician Self‑sufficient, highly organized and comfortable working independently and as part of a team Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrain Customer facing experience exhibiting excellent written and verbal communication skills Proficient in Microsoft Office as well as learn proprietary DMS software EPA 609 Certification Willingness to complete Lucid provided CPR training post hire Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire Preferred Qualifications ASE Certifications (A4, A5, A6, A7, A8, L3, L4 - ADAS) Previous Mobile Service Technician experience Previous experience with EV diagnosis and repairExperience in luxury automobile repair environments Compensation and Benefits Base Pay Range (hourly): $39—$54 USD Additional compensation includes medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. Lucid Motors is an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations. #J-18808-Ljbffr Lucid Motors