CUSTOMER CARE SPC TIER I (Non-Safety Sensitive)

Customer Care Specialist Tier I

Schedule: Requires open availability. Weekends as needed. Pay: $15- $17 Examples of Work Performed for Customer Care Specialist: Assisting external and internal customers for multiple locations over the phone by answering, screening, and forwarding calls in a timely manner i.e. Giving directions, transferring call to correct department (corporate, customer service, sales, merchandising, front office, reception, etc.); Using Storis to i.e. take payments, schedule/change deliveries, look up delivery times for external customers. Any other duties as directed by management. Provide timely and accurate information to customers requests and concerns; assist customers, sales, and delivery drivers with purchases; Inbound calls and face to face interaction with customers regarding warranties and returns; orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels; Follows up with factory on outstanding service orders to update status; Works non-sellable report to eliminate items waiting on parts; Partner with sales associates to meet and exceed customer service expectations; Ability to organize and manage multiple priorities; Maintain the office appearance by keeping everything neat and clean; File the daily invoices. Perks that come with the job as Customer Care Specialist Tier I: Fun work environment! Benefits Package - Health, Dental & Vision, 401k Matching, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short- and Long-Term Disability and Employee Assistance Program Paid Vacation Employee Discounts 10% On-site Gym! EMPLOYMENT STANDARDS: Ability to repetitively use arms, hands, and fingers; ability to work in fast pace versatile environment; ability to communicate in a upbeat and friendly manner with internal and external customers; providing a positive attitude while working effectively with a team; basic knowledge to operate computer and phone systems. PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening, and repetitive motion. Heavy Work: Lifting up to 10 lbs occasionally. Work Environment: Indoor climate controlled environment. Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.