Customer Service Specialist/ Full-Time Bethesda, MD 20816, MD

Join Our Pack: Customer Service Specialist Do you dream of a career where your love for animals meets exceptional guest service? At Kenwood Animal Hospital, we’re offering an opportunity to become an integral part of our family‑owned, female‑led practice. We pride ourselves on combining a passion for animals with a dedication to fostering a positive and balanced work‑life environment. Why Kenwood Animal Hospital? Flexible Scheduling: Forget late nights and weekends—your personal time matters here. Comprehensive Benefits: Designed to support your personal and professional development. Professional Growth: Your skills, initiative, and expertise drive your success. A Supportive Community: In our close‑knit team, every voice is heard and valued. About the Role As a Customer Service Specialist, you’ll be the beating heart of our hospital! You’ll work to ensure a comfortable, seamless experience for clients and their pets. You’ll manage the flow of veterinary appointments, maintain our welcoming environment, and ensure clear communication between all parties. What You’ll Do Create a warm, organized atmosphere by maintaining our public spaces and ensuring the lobby and exam rooms are client‑ready. Manage appointment flow with precision, from initial scheduling through follow‑up care. Handle client communications across multiple channels (phone, email, text, etc.) with professionalism and care. Coordinate between departments and external partners to ensure comprehensive patient care. Process payments and handle administrative tasks expeditiously and with attention to detail. Assist with pet handling when needed, ensuring their comfort and safety. Serve as the essential link between clients, veterinary staff, and external partners. What You’ll Bring A genuine passion for customer service and animal care. A positive, welcoming demeanor that puts clients and pets at ease. Fluency in English with excellent written and verbal communication skills. Physical ability to lift 50 pounds and handle pets on leash or in carriers. The ability to sit, stand, bend, reach, and kneel as/when needed. The ability to multitask and adapt to changing priorities and circumstances. Basic computer proficiency for managing records and communications. Previous customer service experience is preferred but not required. Perks of the Pack A supportive, family‑like atmosphere in a thriving, modern practice. Opportunities for professional growth in the veterinary field. Flexible scheduling with no late‑night or weekend shifts. Be the friendly face of Kenwood Animal Hospital! If you’re an organized, detail‑oriented person who loves creating positive experiences for both people and pets, we want to hear from you. Join us in providing world‑class care while building lasting relationships with our clients and their furry family members. #J-18808-Ljbffr Kenwood Animal Hospital