Supervisor - Customer Service

divh2Carpenter Technology Corporation Job Post/h2pCarpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels and tool steels. Carpenter Technologys high-performance materials and advanced process solutions are an integral part of critical applications used within the aerospace, transportation, medical and energy markets, among other markets. Building on its history of innovation, Carpenter Technologys wrought, and powder technology capabilities support a range of next-generation products and manufacturing techniques, including novel magnetic materials and additive manufacturing./ppPrincipal Purpose of Position:/pulliManage and improve the operations including business systems, processes, and policies in support of customer satisfaction and corporate goals./liliManage and increase the effectiveness and efficiency of the support services through improvements to each function (quoting, order entry, invoicing, etc) as well as the coordination and communication between support and business functions./liliDrive initiatives that contribute to overall customer satisfaction and operational excellence./liliDevelop and sustain effective and mutually beneficial relationships with Business Units, Logistics, Purchasing, Sales Force, International Operations, Credit, Planning, Manufacturing, Quality, and Finance./liliWorks within and in conjunction with above departments and to identify training initiatives, continuous operational improvement activities in support of overall business objectives, cost reductions, and customer satisfaction initiatives./liliProvide a leadership role in daily problem solving to mitigate risk and customer dissatisfaction./liliCreate and lead a positive enthusiastic work environment that is team-oriented, customer focused and quality driven./liliAccountable for re-engineering department to meet changing organizational and business needs./liliProvide technical and functional expertise to assist team, customers, and inter departmental resources with various levels of problem resolution./liliOwnership of talent selection, growth and development, succession planning and ongoing departmental performance management by providing strong leadership and coaching./liliDevelopment and maintenance of departmental metrics./liliAccountable for the adherence to departmental processes and the compliance with corporate and regulatory guidelines as well as customer service best practices./liliPerform all other duties and special projects as assigned./li/ulpGeneral Profile:/pulliCoordinates and supervises the daily activities of business support, technical or production team./liliSets priorities for the team to ensure task completion; coordinates work activities with other supervisors./liliDecisions are guided by policies, procedures and business plan; receives guidance and oversight from manager./liliTypically, does not perform the work being supervised; supervises a minimum of two employees./li/ulpSafety and Citizenship:/pulliEnsures a safe workplace./liliPromotes ways to improve the quality of life and protect the environment in the communities in which the Company does business./lipAccountability:/pulliAccountable for the performance of a shift, team or unit./li/ulpEducation and/or Training:/pulliHigh School diploma required. Prefer a Two to Four-year degree from an accredited institution./li/ulpRelevant Work Experience:/pulliRequire 4 years of account management and prefer a minimum of 2 years people management./li/ulpCarpenter Technology Company offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees./ppCarpenter Technology Corporations policy is to fully and effectively maintain a program of equal employment opportunity and nondiscrimination for all employees, to employ affirmative action for all protected classes, and to recruit and develop the best qualified persons available regardless of age, race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, political affiliation or any other characteristic protected by law. The Company also will recruit, develop and provide opportunities for qualified persons with disabilities and protected veterans./p/ul/div