Traffic Manager

Job Description

Job Description

Position Description: Traffic Manager

Title: Traffic Manager

Status: Full-time, Exempt

Company: Host Terminals, LLC

Location: Avondale Global Gateway

Reports To: VP & GM, Avondale Terminal Services

Supervises: Customer Support Team, Scale House Team, Inventory Control Specialist(s)

Avondale Terminal Services has become integral to HOST’s continued efforts of shifting the transportation paradigm and rethinking how cargo moves – providing exceptional service and solutions to our customers.

Position Summary: The Traffic Manager is the direct link between our customer and HOST operations staff as well as transportation providers (UP Railroad / barge lines / vessel operators / truckers) and vendors. The successful candidate will be personable, knowledgeable and customer service focused.

Core Principles: All team members must demonstrate an ability to adhere and understand the core principles of the company. This team member must be able to provide value and depth to the Core Principles of Host.

• Our people are our greatest assets.
• Their safety is our top priority.
• We provide exceptional service.
• We believe every relationship is important.
• We are detectives, understanding all activities within our markets.
• We know today's opportunities are tomorrow's growth.
• We conduct all business with integrity.
• We build on our legacy.

Position Specific Behaviors

• Team player
• Makes decisions and executes quickly
• Honesty and integrity
• Adaptable and flexible
• Collaborative- works well with others
• Excels in high growth, entrepreneurial and meritocratic environment
• Comfortable with ambiguity
• Strong intellectual curiosity
• Thrives in a pressurized work environment

Demonstrated Competencies to be Successful at Host

• Self- starter
• Problem solving
• Process improvement
• Communication
• Customer Focus
• Accountability
• Executing both short-term plans and long-term plans tied to vision and “big picture” goals
• Implementing and following processes, procedures and systems.

Essential Responsibilities and Duties:

• Oversee, develop, and support the Customer Service Representatives, and the teams of Customer Service Representatives and Scale Clerks and Inventory specialists
• Ensure that the teams utilize the Host systems and processes and provide ongoing feedback for continuous improvement
• Cooperate with the Systems Manager to ensure that continuous improvement which involves HOST systems and programs gets implemented
• Lead the day-to-day communication and coordination between the HOST logistics team and:
• HOST operations
• Customers
• Transportation services providers
• Vendors and other third parties involved with logistics and traffic
• Cooperate closely with the Marine & Traffic Scheduler for optimal coordination and communication between terminal and marine related activities
• Coordinate terminal audits
• Other responsibilities as assigned by management

Education, Knowledge, Experience, Skills and Abilities Required:

• Bachelor’s degree required.
• Minimum 3 years of experience in transportation management.
• Oracle/NetSuite experience a plus.
• Advanced proficiency in Microsoft Excel
• Innovative and creative self-starter, with the ability to devise solutions to complex problems, and to implement those solutions hands-on.
• Flexibility and the ability to thrive in a fast-paced, entrepreneurial culture, and comfortable operating in a limited-resource environment.
• Self-motivated with strong organizational and communication skills, excellent interpersonal, presentation and negotiation skills.