Product Manager-Tech, Subscriptions, Ring Subscriptions

Product Manager-Tech, Subscriptions, Ring Subscriptions Job ID: 10411169 | Amazon.com Services LLC We are looking for a Product Manager-Tech to own operational excellence and quality for Ring's subscriptions business. In this role, you will work at the intersection of product, engineering, operations, and customer service to identify friction points in the subscriber journey, diagnose root causes through data analysis, and drive product fixes that eliminate them. You will ensure our billing platform is reliable, accurate, and works the way customers expect it to, while building the processes and tooling needed to sustain a healthy, growing subscriptions business. The ideal candidate uses AI to raise their productivity and quality across all elements of their work, from data analysis and root-cause investigation to writing product requirements and prototyping solutions. Key Responsibilities Own the operational health of the subscriptions experience end-to-end, including billing reliability, plan management, and payment processing. Partner closely with Customer Service to analyze support contacts, identify recurring pain points, and translate them into prioritized product improvements. Build and maintain analyses and reporting that connect subscriber experience metrics (contact rate, churn drivers, billing errors) to business outcomes. Drive root-cause analysis on billing, payment, and subscription lifecycle issues, and work with engineering to implement durable fixes. Develop and implement processes that proactively detect and prevent subscriber-facing errors and quality degradations before they reach customers. Deliver regular reporting and insights on subscriptions business performance, connecting operational metrics with financial drivers to inform strategic decisions. Work with cross-functional partners (engineering, CS, finance, marketing) to deliver projects and launches that improve subscriber retention and satisfaction. Identify opportunities to automate and streamline operational workflows using AI and other tools. Basic Qualifications Bachelor's degree. Experience working across functional teams and senior stakeholders. 2+ years of experience owning/driving roadmap, definition, and tradeoff decisions for a technical product. Experience in data analysis, root-cause investigation, or quantitative research. Demonstrated experience using LLMs and AI tools for data analysis, process improvement, strategy definition, or prototyping. Experience contributing to engineering discussions around technology decisions and system reliability. Preferred Qualifications Knowledge of agile product development and life‑cycle management process. Bachelor's degree in information systems, computer science, data science, engineering, business administration, finance, economics, or a related field. Experience with subscriptions, recurring‑revenue, or consumer services businesses. Experience working with billing platforms, payment systems, or subscription lifecycle management. Familiarity with operational metrics, service health monitoring, or reliability engineering concepts. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Location: Hawthorne, CA, USA. Base salary range: 129,200.00–174,800.00 USD annually. #J-18808-Ljbffr