Sr. Desktop Support Specialist (Apple Support)

Public Trust: BI Full 6C (T4)

Requisition Type: Regular

Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by delivering solutions that improve citizen services millions depends on.

Job Description

Sr. Desktop Support Specialist (Apple Support)

Responsibilities

• Provide technical support to end-users on Apple iOS devices (iPhones, iPads) as well as macOS systems .
• Deliver executive support services , including rapid troubleshooting, meeting setup, and high-priority technical assistance for senior leadership.
• Troubleshoot and resolve hardware, software, and networking issues on Apple devices.
• Assist with setup, configuration, and management of Apple and iOS devices.
• Support and administer mobile device management (MDM) solutions such as Jamf, AirWatch, and Intune .
• Perform regular maintenance, security updates, and system optimizations on Apple devices.
• Educate end-users and executives on best practices for using iOS, macOS, and collaboration tools (Teams, Zoom, Office 365).
• Maintain accurate inventory of Apple hardware, peripherals, and software licenses.
• Collaborate with IT team members to implement IT projects and support new initiatives.
• Document troubleshooting processes, system configurations, and resolutions.

Qualifications

• Proven experience as a Desktop Support Technician or in a similar IT support role.
• Strong expertise in Apple iOS and macOS environments (executive support experience strongly preferred).
• Familiarity with troubleshooting techniques for Apple hardware, software, and peripherals.
• Knowledge of mobile device management (MDM) tools (Jamf, AirWatch, Intune).
• Ability to explain technical concepts to non-technical and executive users with clarity and professionalism.
• Excellent problem-solving, multitasking, and organizational abilities.
• Strong communication skills and a customer-first mindset.
• Certifications such as Apple Certified iOS Technician (ACiT) or Apple Certified Support Professional (ACSP) are a plus.
• US Citizenship Required On Site

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Flexibility: Full-flex work week to own your priorities at work
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

Work Requirements

Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Apple Certified iOS Technician (ACiT) | Apple - Apple

Travel Required

None

Citizenship

U.S. Citizenship Required