ServiceNow and Configuration Management Database (CMDB).

ServiceNow And Configuration Management Database (CMDB) Max Pay $55 w2 2 interviews (in person) this is a backfill role Contract to hire Hybrid an onsite 3 days onsite in Chandler NC Get examples of how they prioritize their day Manager Notes Most important is of hands-on experience with ServiceNow and Configuration Management Database (CMDB). Strong understanding of Common Service Data Model (CSDM) and CMDB hierarchy concepts. Knowledge of Asset Management (AMDB) and Configuration Management processes. Broad understanding of IT infrastructure, including concepts such as network adapters, servers, applications, and system relationships. Experience with ITIL, risk and controls, and Service Asset & Configuration Management (SACM). ServiceNow experience is preferred over specific industry experience. Experience with SDLC and USIT methodologies is a plus. Highly organized, self-motivated, and able to work independently. Primary Responsibilities Monitor assigned ServiceNow integrations to ensure data is successfully transferred into the CMDB. Investigate and troubleshoot failed or incomplete data integrations by performing root cause analysis. Document issues, track progress through SharePoint, and escalate concerns following established procedures. Manage ServiceNow tasks and incidents related to CMDB updates for assigned integrations. Make approved changes within the CMDB to maintain accurate configuration data. Identify opportunities to improve data quality, resolve recurring integration issues, and enhance existing integrations to reduce failed data loads. Partner with business stakeholders to review integration performance, discuss upcoming changes, and plan for future enhancements. Represent assigned business partners when coordinating integration improvements and resolving CMDB-related issues. Participate as a subject matter expert (SME) in discussions regarding CMDB strategies, standards, and implementation approaches. Support Service Asset and Configuration Management (SACM) activities to ensure the CMDB remains accurate and reliable. Anveta