Business Banking Lead Relationship Liaison

UPDATE IN EXPERIENCE REQUIRED: Candidates are NOT required to have experience as a Senior Relationship Liaison. Experience with business banking loans is required. This job is open in the Danvers, MA office. Position requires four days in the office per week. Overview: Part of a team of professionals assigned to portfolio and risk management, service and sales support activities associated with the Business Banking Sales Division. Serve as a strong leader to both operational and sales partners, facilitating seamless communication and collaboration between teams for enhanced synergy and efficiency. Achieve operational expertise and serve as a subject matter expert for M&T’s policies and procedures. Provide coaching and mentorship to team members, enhancing their skillsets. Primary Responsibilities: Oversees the development and enhancement of team expertise in loan accounting systems, internal policies, procedures, and systems/applications, applicable regulatory guidelines, and ensuring comprehensive issue resolution. Provides strategic oversight of compliance with M&T Credit Policy, business financial documents, business banking loans, and additional legal documentation to ensure robust asset management. Leads the communication efforts among credit underwriting, external attorneys, internal legal, document preparation departments, and others as may be needed to facilitate timely loan closing and proactively resolve complex issues. Mentors and coaches team members, fostering collaboration with internal and external stakeholders to address discrepancies/issues found during due diligence, loan documentation, loan closing and review processes. Drives escalation of significant issues as appropriate. Partners with sales leadership to evaluate and process exception requests, guiding deviations from standard business practices. Lead regular one-on-one meetings with Relationship Manager(s) to prioritize and strategize ongoing portfolio management activities and new loan requests, while facilitating cross-business line cluster meetings. Play a key role in the client facing team by overseeing transaction requests, documentation collection, fraud support, error resolution, and managing escalations. Conduct thorough research on client and bank issues, proposing comprehensive solutions and evaluating potential trade-offs while identifying risks and presenting effective mitigants. Monitor and manage the portfolio’s outstanding assets, such as, but not limited to maturing loans, exception pricing, annual reviews, and covenant compliance, ensuring proactive oversight. Delegate tasks to ensure uninterrupted workflow and enhance team efficiency. Provide coaching and mentorship to team members, enhancing their skills in risk identification and mitigation alongside the relationship team, fostering a collaborative environment. Assume additional responsibilities as needed, including leading the training and mentoring of new team members, identifying opportunities for process improvements, and driving projects aimed at enhancing efficiency. Ensure comprehensive understanding and adherence to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Proactively identify and escalate risk-related issues to senior management. Maintain and strengthen M&T internal control standards by overseeing the timely implementation of internal and external audit points together with any issues raised by external regulators and ensuring compliance. Promote an environment that supports belonging and reflects the M&T Bank brand. Undertake additional related duties as assigned, providing strategic oversight and guidance as necessary. Education and Experience Required: Bachelor’s degree In lieu of a bachelor’s degree, minimum of 3 years of banking/financial industry experience. Education and Experience Preferred: Ability to work as a team member with tact and diplomacy. Thrives in a fast-paced environment, excels in time sensitive situations, and has the ability to deliver results with tight deadlines for various assignments. Proficient personal computer skills, including Adobe DC, Sales force, Microsoft Word, and Excel. Proficient in banking systems, policies, procedures, regulation along with broad knowledge of state and courthouse filings. Experienced in lending operations to include business banking loan approvals, financial statements, and loan documentation. Physical Requirements: M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $30.16 - $50.26 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Danvers, Massachusetts, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at View email address on click.appcast.io for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. Career Site Privacy Notice