CONCESSION COORDINATOR

Town Of Mooresville

As one of North Carolina's fastest-growing communities, the Town of Mooresville combines innovation, teamwork, and community pride to deliver exceptional public service. Mooresville is a thriving, connected community dedicated to providing outstanding services that foster inclusivity and vibrancy for all. Guided by our PAC-IQ values (People, Agility, Communication, Innovation, and Quality), we empower employees to collaborate, think ahead, and make a meaningful impact every day. Work alongside a team committed to innovation and collaboration, creating positive change for the community!

We value our employees and invest in their success with a comprehensive total rewards package. Our benefits are among the most competitive in the region and include:

• 5% Town contribution to your 401(k), no employee match required
• Choice of three medical plans, including an HSA plan with Town contributions
• Town-paid life insurance at 1.5 annual salary
• Fully paid short- and long-term disability coverage (up to $8,000 per month)
• Wellness Incentive Program, with a discount of $240 annually on medical premium for participation
• Employee Assistance Program (EAP) offering 24/7 mental health and work-life support
• Volunteer Time-Off: 16 hours per calendar year to volunteer at any approved agency or organization
• Vacation Leave: Starting 2026, new hires receive 14 vacation days upfront!
• Holidays: Employees accrue 13-14 paid holidays per year
• Floating Holiday and Wellness Day: New hires receive one Floating Holiday and one Wellness Day up front each year
• Bereavement Leave: Up to five days per occurrence for deaths within the employee's immediate family
• On-site clinic for eligible employees and dependents coming in 2026!
• Additional perks include down payment assistance, pet insurance, gym reimbursement, and more!

About the Role

The Concession Coordinator performs responsible administrative, operational, and supervisory work overseeing the Town's concession operations, including concessions at aquatic facilities, tournaments, leagues, special events, and Town-wide events. This position is responsible for coordinating daily operations, supervising part-time and seasonal staff, managing inventory and purchasing, overseeing cash handling and deposits, and ensuring compliance with health and safety requirements.

The position also evaluates menu offerings, pricing, operating costs, and customer feedback to identify opportunities to improve efficiency, service, and revenue. Work requires considerable independence, strong organizational skills, attention to detail, and exceptional customer service. Work is performed under the general supervision of the Community Outreach Manager.

Oversee the daily and weekly operations of concession facilities and aquatic facility concessions, including tournaments, leagues, special events, and Town-wide events

Hire, train, schedule, and supervise part-time, seasonal, and temporary concession staff

Manage cash handling, daily and weekly deposits, and financial records for concession facilities and aquatic operations

Ensure proper cash handling procedures are followed and financial transactions are accurately recorded

Conduct weekly concession inventories and prepare year-end inventory reports for the Finance Department

Monitor inventory levels and order and receive food, beverages, supplies, and equipment as needed

Stock, organize, and prepare concession stands for daily and event operations

Monitor food quality, freshness, pricing, and costs to maintain quality products and efficient operations

Track cost of goods sold following events and maintain accurate operational records

Research food service, athletic, and concession trends and analyze customer feedback to recommend menu offerings

Evaluate menu items and pricing annually based on customer preferences, market trends, and cost fluctuations

Identify opportunities to improve concession efficiency, customer service, and revenue generation

Ensure concession facilities comply with applicable health department regulations, sanitation standards, and safety requirements

Apply for and maintain required seasonal and annual health department permits for concession facilities and aquatic operations

Monitor health department permits and sanitation ratings to ensure compliance

Manage and record credit card purchases for concession and aquatic facility operations

Assist with managing contracts and permits for third-party vendors operating in Town parks

Assist with developing concession and aquatic facility forecasts and manage assigned resale inventory and operating budget line items

Respond to citizen inquiries and concerns and provide exceptional customer service

Assist with concession operations and Town-wide events as needed

Perform other related duties as assigned

High School Diploma or GED

Three (3) years of progressively responsible experience in concessions, food service, hospitality, retail, recreation, or a closely related field

Experience with inventory management, cash handling, and customer service

One (1) year of lead or supervisory experience preferred

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position

Special Requirements

Possession of a valid North Carolina Driver's License

Ability to obtain and maintain ServSafe Food Protection Manager Certification or equivalent within twelve (12) months of employment

Ability to obtain and maintain Certified Pool Operator (CPO) Certification within twelve (12) months of employment