Telecommunications Representative - Access Center

AtlantiCare Telecommunications Representative

The Telecommunications Representative plays a critical communication role, processing a high volume of in-coming and out-going telephone calls for both AtlantiCare Regional Medical Center Campuses, and the Hammonton Satellite Emergency Department. They also direct callers for various other AtlantiCare locations, as needed. Additionally, telecommunications representatives are responsible for initiating all emergency codes, traumas and announcing all emergencies such as MET calls and notifying the Stroke team. They manage and forward STAT and routine consults to the rounding, on-call provider. This position also functions as an after-hours answering service, managing emergency pages and ensuring accurate and efficient escalation of critical issues to on-call triage staff. This role is required to maintain accurate and up to date logs, reference and update Manilla On-Call and web-exchange; providing prompt notification to on-call staff and subsequent documentation.

This position supports organizational strategic goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to team work and cooperation.

Qualifications

EDUCATION: High School diploma or equivalent required. LICENSE/CERTIFICATION: EXPERIENCE: Prior experience preferred, but not required. Some knowledge of computers is helpful, basic knowledge of the keyboard. Must have pleasant speaking voice and be able to work under busy conditions.