Global Events Marketing Lead: ROI-Driven Customer Conferences

At ePS Packaging, we’re shaping the future of packaging through technology. As a global leader in industry-specific business and production software, we help packaging companies streamline operations, boost efficiency, and unlock growth. With over 30 years of experience, a global footprint, and a deep understanding of the packaging industry, we believe one thing above all: our success grows when our customers thrive. About The Role The Global Events Marketing Manager is responsible for planning, delivering and continuously improving ePS’s global customer events programme to strengthen customer relationships, support commercial growth and enhance the company’s brand. The role owns the end-to-end delivery of global customer events, ensuring every event is strategically aligned, commercially focused and executed to the highest standard. Working closely with Regional Marketing Managers and cross-functional teams, the role ensures events consistently deliver an outstanding customer experience while achieving measurable business outcomes. What You Will Do Lead the end-to-end planning and delivery of ePS user and customer conferences. Develop the event strategy, objectives, audience, theme, agenda and customer experience. Coordinate speakers, sessions, internal subject-matter experts and senior leaders. Own registration, attendee communications, accommodation, travel coordination and onsite customer support. Manage venues, agencies, production partners, suppliers, entertainment and event technology. Create and maintain detailed project plans, timelines, budgets, risk plans and contingency arrangements. Work with Marketing, Sales, Customer Success, Product and regional teams to ensure conference content meets customer and business priorities. Develop integrated marketing campaigns to drive registration, attendance and engagement. Lead the delivery of global trade shows and provide support for selected regional events. Manage event budgets, contracts and supplier negotiations to achieve strong commercial value. Establish and report on success measures including attendance, engagement, customer feedback, pipeline, retention and return on investment. Lead onsite delivery and remain accountable for resolving operational issues during live events. Conduct post-event reviews and use feedback and performance data to improve future events. Other duties as assigned. What You Bring Proven experience independently leading the end-to-end delivery of a user or customer conference within a B2B software, SaaS or enterprise technology company. Strong hands-on experience across conference strategy, agenda development, speaker management, registration, logistics, production, onsite delivery and post-event evaluation. Wider experience delivering B2B customer events, global trade shows and regional event programmes. Experience managing substantial event budgets, venues, agencies, production partners and suppliers. Strong understanding of how events support customer engagement, pipeline generation, retention and revenue. Experience working with Sales, Marketing, Customer Success, Product and senior leadership teams. Strong project management skills and the ability to manage complex, deadline-driven programmes independently. Experience using platforms such as Cvent, HubSpot, Eventbrite, ON24 or similar event and marketing systems. Excellent written and verbal Business English. Willingness and ability to travel internationally. Experience within packaging, manufacturing software or ERP would be beneficial but is not essential. What We Offer Medical Insurance with HSA & FSA options Life and Disability Insurance Vision Insurance 401k with company match Flex Time Off 11 Paid Holidays & 1 Floating Holiday Tuition Reimbursement Employee Referral Program Why Join ePS At ePS, you’ll be part of a global, collaborative, and forward-thinking team that’s redefining what’s possible in the packaging industry. We foster an inclusive workplace where diversity drives innovation, and every team member’s voice is valued. You’ll have the opportunity to make a real impact, helping our customers operate smarter and succeed sustainably. Join us and help build the future of packaging technology. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr