Auto Service Manager

Job Description

Job Description

Service Manager

Zabor Automotive  |  Naperville, Illinois  |  Full-Time

Bi-weekly base pay plus a monthly commission bonus

Employer-paid health insurance 100% •  Monday–Friday, never a weekend

About Zabor Automotive:

Pull into any of our shops — Rockdale (Joliet), Crest Hill, or Naperville — and you'll notice the same thing:

People who actually like working together. We're a family-owned, ASE-certified team that handles everything from daily drivers to European imports. We share tools, share laughs, share what we know, and nobody gets left fighting a stubborn diagnosis on their own. We keep things light, we keep each other honest, and we hold a high bar on every job that rolls out the door. If you do great work and want to be part of a crew instead of just another number, you'll fit right in.

We're opening our third location this fall and we're staffing it with people we intend to grow. This is a ground-floor seat at a new store, not a slot to fill.

Our mission:

To earn lifelong trust — with our customers, our employees, and our community — by delivering exceptional automotive care with honesty, transparency, and genuine respect.

What We Pay:

• Base pay, every two weeks. A steady paycheck you can count on, regardless of how the month goes.
• Monthly commission bonus on store gross profit. The more the store sells and the better it performs, the bigger the bonus — paid monthly, on top of your base.
  

Health Insurance — We Pay For It - 100%

This is the part most shops won't put in writing, so we will:

Zabor pays your health insurance premium.

Not a stipend, not a “plans available” line, not a plan you can technically enroll in and then can't afford to use. Full coverage, employer-paid.

Go read the other ads for this job. Count how many of them tell you what they actually cover. We'd rather you compare.

The Rest of the Goodies:

• 401(k) with company contribution.
• ASE certification reimbursement — we pay for the test and you keep the credential.
• 9 paid holidays — plus your birthday off, paid.
• Paid time off that grows with tenure: 7 days to start, 13 days at years 3–4, 20 days at 5+.
• Air-conditioned shop.
• Monday through Friday. Closed weekends. Every one of them. The dealerships down the road are advertising Saturdays and evenings right now. We're not.

What You'll Do:

You're the person the customer trusts, and you're the one who decides how much work the shop sells. That's the job.

• Greet customers warmly and professionally — in person, by phone, text, and email.
• Guide customers through their vehicle's condition and the repair decision with honesty and transparency.
• Build accurate estimates: research parts pricing and labor times, and price the job so it's fair and profitable.
• Make sure every vehicle gets a complete digital inspection, and present those findings with photos so the customer can see what you see.
• Dispatch work, manage daily workflow, and set realistic promise times the shop can hit.
• Follow up on recommended and deferred repairs — the “not today” jobs are the work you'll sell next month.
• Keep accurate records in CRM.
• Handle the day-to-day of running a clean store: parts ordering and returns, vendor reconciliation, payments, supplies, opening and closing.

What We're Looking For:

• 2+ years in a customer-facing automotive service role — advisor, writer, or service department experience.
• Experience building estimates and managing shop workflow.
• Familiarity with Tekmetric, ShopWare, or Mitchell a plus.
• Strong written and verbal communication — you'll be explaining technical work to people who don't speak the language.
• Ability to manage competing priorities in a fast-paced shop.
• Basic understanding of automotive systems and repair terminology.
• Valid driver's license and clean driving record.
• Able to pass a background check and authorized to work in the U.S.
• Able to lift 30 lbs and stay on your feet through the day.
• High school diploma or equivalent; automotive training a plus.

Training happens at our Crest Hill and Joliet locations before the Naperville store , so you'll know the team and the systems before day one.

We look forward to meeting you.

Zabor Automotive is an equal opportunity employer.