2nd Shift Operations Supervisor

2nd Shift Operations Supervisor page is loaded 2nd Shift Operations Supervisor Apply remote type Onsite locations US-Nashville posted on Posted Yesterday job requisition id ASU0016243 POSITION OVERVIEW: The Technology Logistics Center (TLC) Supervisor is responsible for organizing and directing the daily activities of the TLC Operation. The main responsibility of a TLC Supervisor is to manage, develop and guide operational employees to ensure their ability to provide outstanding results and execute tasks effectively. Supervisors will also be accountable for ensuring employees are meeting quality standards as they relate to the operational work standards and calculating performance metrics.

ESSENTIAL JOB SKILLS/DUTIES:

• Evaluate staffing levels to ensure that safety, quality, and production plans are met.
• Ensure training is complete for new and existing employees to process updates and changes.
• Review and evaluate teams daily to ensure processes and accountability measures are in place.
• Conduct monthly 1 on 1 discussions/performance reviews with employees to ensure they understand current and future targets.
• Collaborate with your team and peers on continuous improvement activities and efforts across the department and ensure that continuous improvement is being conducted.
• Exposure/experience with Lean concepts (PDCA, Kaizen, Point Kaizen, MDI, and Root Cause Analysis)
• Review operational work instructions to make sure that your department is compliant.
• Lead team meetings to provide information about daily targets, process and procedure updates, company news and any additional information that is pertinent for employees to complete their job.
• Meet or exceed inventory accuracy metrics for your department.
• Promote and adhere to Asurion Core Values daily for self and team.
• Promote and adhere to the Employee Handbook daily for self and team.
• Compile reports regarding your department’s activities to ensure that your daily plan matches what is needed.
• Ensure daily targets to internal and external customers are met daily.
• Ensure request from Global/Local HR request are completed on time (compliance courses, workday, etc.)
• Ensure payroll systems are accurate and updated daily.
• Ensure internal departmental databases are updated daily.
• Coach, mentor and develop employees to meet Asurion’s expectations for productivity, quality, and goal accomplishments.
• Work with COEs to recruit, interview, select and hire employees into functional area.
• Provides oversight and direction to the employees in the functional area in accordance with the Asurion's policies and procedures.

Location: 1850 Midway Lane, Smyrna, TN 37167 Shift: Shift 2 – Monday – Thursday (330pm-200am) Overtime as required

SKILLS:

Technical skills:

• Demonstrate the ability to understand and apply problem solving techniques in day-to-day activities.
• High energy level, detail-oriented, exhibit a sense of urgency and initiative to perform in a dynamic environment.
• Excellent communication and presentation skills
• Ability to work with a well diverse team.
• Computer skills in Microsoft Office Suite
• Ability to multi-task within a dynamic environment
• Respect core values of Asurion and comply with the Company's policies and procedures.
• Experience with Warehouse Management Systems
• Physical demands: Bending, sitting, lifting, and standing based on the need of the business. Standing and/or sitting for extended and long periods of time, up to 100% of shift or over time.
• Work environment: Specific vision abilities that may be required by this job including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Vocal communications are required for expressing or exchanging ideas by means of the spoken word and/or to communicate with customers and/or clients. Hearing is required to perceive information at normal spoken word levels and in environment with loud machinery. Exposure to heat, cold, dust, noise, chemicals, and such matters as demands for overtime or shift work. Exposure to various materials including cardboard, various metals, and plastics. Exposure to moving equipment and objects in the immediate work area such as automated machinery, fulfillment line, heavily laden carts, and forklifts. Exposure to tools or material with sharp edges which may involve the risk of injury.

Soft/Leadership skills:

• Active listener; strong communication - verbal and nonverbal
• Good analysis; solves basic problems
• Manages time; takes direction from leader
• Builds relationships with teammates
• Basic understanding of the products and services offered
• Adaptable to change; manages change in work priorities
• Contributing team member and pursues relationships to advance work
• Provides peer to peer feedback
• Inspires peers through engagement and team support
• Accountable for own performance and supporting efforts of team, acting with a customer first mindset.

EDUCATION AND EXPERIENCE:

Required Education and Experience • 4-year degree or equivalent leadership experience NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE. ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS. THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING. Similar Jobs (3) 2nd Shift Operations Supervisor remote type Onsite locations US-Nashville time type Full time posted on Posted 22 Days Ago 2nd Shift Operations Supervisor remote type Onsite locations US-Nashville time type Full time posted on Posted 30+ Days Ago 3rd Shift Operations Supervisor remote type Onsite locations US-Nashville time type Full time posted on Posted 30+ Days Ago Use this site to view the status of applications you’ve submitted and to take action on important tasks related to those applications. About Us Asurionisa global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position.Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way: Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen. One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints. Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services. Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking. Asurion is an equal opportunity employer. We hire the best available person for thejob regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability. #J-18808-Ljbffr Asurion