Overnight Guest Services Agent

Guest Services Representative It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Guest Services Representative will assist the guests efficiently, courteously, and professionally in all front office related functions. The Guest Services Representative will cover all aspects of the front office when the General Manager is not present. Represent hotel in a professional and courteous manner, check guests in and out in a timely and efficient manner Must be proficient in computer operating system Notify General Manager or equivalent immediately of any guest, employee, or cash concerns Reports to Regional Operations Manager in General Manager 's absence Responsible for bank deposits in General Manager 's absence Identify and follow up on life/safety issues and inspection issues Notify General Manager or equivalent immediately of any safety and/or security violations of policy Leave all desk and office areas in a clean and neat manner Possess a valid driver's license, current auto insurance and a functioning automobile Ability to read, understand, interpret information found in a variety of reports and other internal hotel information Read, speak, write and understand the English language to interact with guests, staff, handle administrative duties, etc. Sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage and count and balance a cash bank, etc. General computer proficiency Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, upselling techniques, to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.). Possess the knowledge and ability to perform a variety of front office and related positions in response to business needs Ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems Standing for up to eight (8) hour shifts Extensive use of hands and fingers for manipulation of keyboard, answering phone calls, calculator, copy machine, computer printer and other office productivity machinery. Use of computer terminal, which requires extensive eye contact with a video display terminal. Travel to other properties within the market and to the bank Easy to follow training programs & supportive team throughout the onboarding process Health, dental, vision, life and disability insurance for full-time employees PTO for full-time employees When selecting the "Accept" or "Acknowledge" box, I am agreeing that I have read, understand and agree to this policy. The policy is Electronically Countersigned by InTown Suites upon your Acceptance in Workday. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.