Electronic Banking Specialist II

Electronic Banking Specialist II

Location: Midland, TX / Downtown

Job Overview

The Electronic Banking Specialist II will support a variety of Electronic Banking products. This may include administrative and operational support to the Retail and Treasury Management divisions of the Bank as well as client support.

Essential Functions

• Ensure compliance with all internal controls and established policies and procedures.
• Fast paced, collaborative work environment, as many tasks are completed in dual control format.
• Process Electronic Banking daily task accurately, timely and per departmental policy and procedures.
• Processes may include but not limited to: ACH non-post, ACH processing, Debit Card, Wires, Synapsys support requests, ACH Yellowhammer, Mobile Deposit, Online Banking setup and support.
• Provide friendly, professional telephone support to and instructs clients how to navigate the system and complete tasks.
• Performs research in response to customer inquiries regarding Electronic Banking products.
• Reviews system reports and performs daily reconciliations for Electronic Banking products ensuring that outstanding items are resolved in a timely manner.
• Provide friendly, professional customer service support to the Banking Centers and Clients regarding Electronic Banking products and services.
• Other tasks related to electronic banking service as requested by the Electronic Banking Supervisor or Management.

Education & Experience

• High school education or equivalent with vocational training in business and office operations.
• Experience in related field or equivalent to 3 5 years.
• Wire or ACH experience preferred.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

Certifications, Licenses, Competencies, & Skills

• Ability to operate a personal computer and have a thorough understanding of bank technology requirements.
• Ability to read, analyze and interpret professional, financial, and legal documents.
• Ability to communicate in a clear, concise manner.
• Organizational skills and ability to balance several ongoing projects simultaneously.
• Ability to collect and analyze data in order to define and solve problems.
• Ability to interpret technical instructions and deal with an assortment of variables.
• Professional oral and written communications skills for communicating and building relationships with contacts.
• AAP or NACHA Certification preferred
• Valid state issued driver's license is required.
• Must be insurable in the state of Florida or Texas.

Physical & Mental Demands

• Regularly required to use hands and arms to finger, handle, feel, or reach as well as walk, stand, hear, talk, read, write, and carry up to 10 lbs.
• Position requires sitting at a desk for extended periods of time.
• Attention to detail and mental concentration are necessary for accurately performing tasks, working in a stressful and fast-paced environment, and handling frequent interruptions.
• Willingness to adapt to frequently changing environment is required.
• Must on occasion deal with emotional, hostile, or antagonistic behavior from customers and be able to respond calmly and professionally.