Clinical Nurse Supervisor (RN or LPN)

Job Summary Responsible for day-to-day effective and efficient operations of the Charlotte Community Health Clinic (CCHC). Works under the supervision of the Director of Nursing and collaborates with the Medical Director to assure that sites operate in a manner consistent with CCHC mission and strategic plan. The Clinical Nurse Supervisor will ensure that staffing needs are met, supplies are available and accessible to the care team and that patient-centered quality care and customer satisfaction remain central to the activities of all employees at CCHC. Responsibilities Responsible for direct supervision of clinical staff (If an RN, you will supervise clinical nurses and medical assistants. If an LPN, you will supervise medical assistants only). Responsible for day-to-day clinical operations (i.e., staffing, workflows, auditing, infection control, compliance, etc.) for clinical sites. Participates in the recruitment, interviewing, selection and orientation of team members. Evaluates staff performance relative to job goals/requirements; coaches staff and recommends and performs necessary in-service education programs and/or training identified. Works under the direction and supervision of the CCNO to ensure adherence and compliance with federal, state and internal policies/standards in the clinical setting. Regularly communicates new/changed regulations, policies and or procedures to ensure regulatory compliance. Responsible for maintaining assigned budget and ordering clinical supplies. Serve as the contact point, advocate, and informational resource for clinical staff. Supervises, teaches clinical team, and provides feedback as needed. Ability to assist in clinic as needed (i.e., provide patient care, assist with offsite clinics). Delegates or assigns patient care to appropriate team members commensurate with their validated competency to perform the task, evaluates outcomes. Qualifications Licensed and credentialed (Registered Nurse or LPN). Bilingual preferred, but not required. 3-5 years’ experience in clinical or community resource settings with supervisory/managerial experience required; care coordination and/or case management experience is desirable. Evidence of essential leadership, education, counseling skills, and strong interpersonal skills; ability to work with colleagues across sites. Proficiency in communication technologies (email, cell phone, etc.). Highly organized with ability to keep accurate notes and records. Experience with health IT systems and reports is desirable. Local knowledge about and connections to community health care and social welfare resources is desirable. BLS (or earned within 90 days of hire). Ability to travel to other clinical sites when needed. Special Skill Requirements Core values consistent with a patient- and family-centered approach to care. Demonstrates professional, appropriate, effective, and tactful communication skills, including written, verbal, and nonverbal. Demonstrates a positive attitude and respectful, professional customer service. Acknowledges patient’s rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations. Proactively acts as patient advocate, responding with empathy and respect to resolve patient and family concerns, and recognizes opportunities for improvement to meet patient concerns. Proactively continues to educate self on providing quality care and improving professional skills. Benefits Medical Insurance Dental Insurance Vision Insurance Short Term & Long Term Disability Life Insurance 401K Retirement Plan with discretionary match Paid Time Off (PTO) Holiday Pay Employee Assistance Program (EAP) Charlotte Community Health Clinic, Inc. is an Equal Opportunity Employer. We do not discriminate in any aspect of employment with regard to age, race, sex, national origin, disability, color, marital status, veteran’s status, or religion. #J-18808-Ljbffr