IT Technician

IT Technician

IT Technician is responsible for providing day-to-day technical support to employees and maintaining the organization's technology equipment inventory and systems. This position will assist users with computers, tablets, mobile phones, email, software, and other technology-related needs while ensuring company technology assets are properly tracked, maintained, secured, and deployed. Including any/all applicable platforms and apps used by the company.

The ideal candidate is customer-service oriented, organized, dependable, and able to troubleshoot and resolve technical issues effectively while communicating with users of varying levels of technical experience.

Key Responsibilities include:

• Provide first-level technical support to employees for hardware, software, and technology-related issues.
• Liaison between IT MSP and employees.
• Troubleshoot and resolve issues involving desktop and laptop computers, tablets, mobile phones, printers, monitors, and other hardware.
• Assist employees with email setup, access, troubleshooting, and configuration.
• Support users with Microsoft 365 or other business applications as required.
• Set up, configure, and deploy computers, tablets, phones, and other technology equipment for new and existing employees.
• Assist with password resets, account access, connectivity, and basic network troubleshooting.
• Diagnose hardware and software problems and escalate complex issues when necessary.
• Provide remote and/or in-person technical assistance.
• Document support requests, troubleshooting steps, and resolutions.
• Provide basic training and guidance to employees on company technology and applications.

Asset Management includes:

• Maintain an accurate inventory of company technology assets.
• Onboard and offboard IT equipment for employees and maintain accurate records of equipment assignment.
• Manage the lifecycle of IT assets from purchase and deployment through replacement, return, and disposal.
• Conduct periodic inventory audits to ensure asset records are accurate.
• Ensure retired equipment is properly prepared for disposal and that company data is protected.

Security & Maintenance includes:

• Follow company IT security policies and procedures.
• Assist with keeping devices updated with required operating system and software updates.
• Help protect company devices and information by following appropriate security practices.
• Report suspected security issues, lost or stolen equipment, and unauthorized access promptly.
• Maintain confidentiality of company and employee information.

Qualifications include:

• High school diploma or equivalent required; IT-related education or certification preferred.
• Previous experience in IT support, help desk, technical support, or a similar role preferred.
• Working knowledge of Windows computers and common business software.
• Experience supporting email and mobile devices.
• Familiarity with computers, tablets, smartphones, printers, and other technology equipment.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail, particularly with asset tracking.
• Ability to prioritize multiple support requests and manage time effectively.
• Ability to explain technical issues and solutions in a way that non-technical users can understand.

Preferred Skills include:

• Experience with Microsoft 365, Outlook, Teams, and other Microsoft applications.
• Experience with mobile device management (MDM).
• Experience with IT asset management or inventory systems.
• Familiarity with basic networking concepts.
• CompTIA A+, Network+, or other relevant IT certifications are a plus.

Physical Requirements include:

• Ability to lift and move IT equipment such as computers, monitors, printers, and other devices.
• Ability to work at a desk and use a computer for extended periods.
• Ability to occasionally travel between company locations or work areas as needed.

Success in this role means providing responsive and friendly technical support, keeping company technology assets accurately tracked, ensuring employees have the equipment and access they need to perform their jobs, and helping maintain a secure and well-organized IT environment.