Senior Training & Content Leader for Customer Experience
Samsung Semiconductor
Samsung Electronics America, Inc. is seeking a Senior Manager of Training and Content Management to lead training and content strategies for our Customer Service and Platform Sales teams. You will design programs, develop knowledge bases, and drive improvements to deliver outstanding customer experiences. Collaborate with product, marketing and operations to align training with business goals, manage a team of trainers, and implement AI-enabled quality tools to elevate service across channels. #J-18808-Ljbffr Samsung Electronics America
Vacancy posted 3 days ago
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