Family Service Supervisor

Salary : $56,605.68 - $68,799.60 Annually
Location : Sacramento, CA
Job Type: Permanent Full-Time
Job Number: 27999-A
Department: Child, Family and Adult Services
Opening Date: 09/15/2026
Closing Date: 10/13/2026 5:00 PM Pacific


The Position
This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on:

9/22/2026, 9/29/2026, 10/13/2026 (Final)
Under direction, the Family Service Supervisor supervises, assigns, reviews, and participates in the work of staff responsible for providing clients with access to various County or community services through referrals, as part of a comprehensive case plan for adults, families and children in crisis by way of programs and resources offered by the County; ensures work quality and adherence to established policies and procedures; and performs the more technical and complex tasks relative to the assigned area of responsibility.

Examples of Knowledge and Abilities

Knowledge of

• Principles and practices of supervision, discipline, leadership, mentoring, and training
• Team dynamics and team building
• The problems, needs and behavior patterns of people and families who are disadvantaged or under stress
• Basic arithmetic to make calculations (addition, subtraction, multiplication, division, percentages, decimals, and fractions) and statistics
• File maintenance and organization
• Applicable federal, state, local laws, codes, and regulations as they relate to each program or assignment
• Casework supervision as applied to Family Service Workers
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment
• English usage, spelling, grammar, and punctuation

Ability to

• Select, supervise, train, and evaluate staff
• Plan, coordinate, assign, and review the work of subordinate staff
• Work independently, prioritize work, coordinate activities and meet critical deadlines
• Develop and maintain cooperative, effective working relationships with staff, clients, and the general public
• Communicate clearly and concisely, both verbally and in writing
• Interpret and apply applicable federal, state, and local laws, codes, regulations, and procedures
• Assess the effectiveness of services performed by assigned staff
• Investigate and resolve disciplinary issues
• Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met
• Collect and compile a variety of data and information
• Compose routine business communications, routine reports and other written materials in a clear, concise, organized and accurate manner

Employment Qualifications

Minimum Qualifications

Either: 1. Two years of full-time, paid experience employed by the County of Sacramento in the class of Family Service Worker.

Or: 2a. Two years of full-time, paid experience working in a health, social services or community organization, or institution working directly with children, adults, or the elderly, performing the duties equivalent of a nurse's aide, home health aide, teacher's aide, or daycare worker;
And
2b. Successful completion of 12 semester (18 quarter) units from an accredited college or university in social work, sociology, psychology, counseling, early childhood education, gerontology, or other field closely related to the intent of the class.

Note: Completion of course work from an accredited college or university in social work, sociology, psychology, counseling, early childhood education, gerontology, or other field closely related to the intent of the class may be substituted for up to one (1) year of the required experience on the basis of three (3) semester units or four (4) quarter units equal one month of experience.

Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click or speak to someone in our office before the cut-off date listed in this notice.

General Qualifications


Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained.

The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.

License Requirement: A valid California Driver License, Class C, is required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.

Certificate Requirement: A valid Basic First Aid certificate from the American Red Cross or another agency that meets OSHA guidelines is required within 90 days of appointment. Failure to obtain or maintain the appropriate certificate may constitute cause for personnel action in accordance with Civil Service Rules and applicable bargaining agreement.

Child and Elder Abuse Reporting: Persons selected for employment must, as a condition of employment, sign a statement agreeing to comply with Section 11166 of the California Penal Code and Section 15630 of the Welfare and Institutions Code relating to child and elder abuse reporting.

Physical Requirements: While most work will be sedentary at a desk, some incumbents may be required to:

• Sit for extended periods while driving.
• Walk and/or stand for extended periods of time.
• Climb in and out of vehicles and flights of stairs to reach residence.
• Bend, stoop, kneel, squat, and reach at or above shoulder height.
• Lift, carry, push and pull items weighing up to 40 pounds.
• Lift infants and toddlers weighing up to 40 pounds.
• Have sufficient sense of smell, vision, touch and hearing to assess physical condition of client and home environment.
• Have sufficient vision in order to read small print (e.g. size 10 font).

Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis.

Working Conditions: While most work will be in an office setting, some incumbents may be required to:

• Work in loud or noisy areas.
• Be exposed to persons exhibiting signs of distress, hostility, anxiety, frustration or irritation, substance dependent or mentally ill persons and/or confrontational interpersonal situations.
• Work in dangerous, high crime areas of the community.
• Work outside and drive in all types of climatic conditions including inclement, very hot and/or cold weather.
• Work during non-routine hours, standby and/or callback.
• Work in and around substandard living areas with exposure to a variety of communicable diseases, rashes, human fluids and waste (i.e. blood, sputum, urine).

Probationary Period

The probationary period for this classification is six (6) months

Application and Testing Information
APPLICATION
Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply.
County of Sacramento

Department of Personnel Services

Employment Services Division

700 H Street, Room 4667

Sacramento, CA 95814

Phone View phone number on click.appcast.io; 7-1-1 California Relay Service

Email View email address on click.appcast.io

Inter-Office Mail Code: 09-4667

• Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date.
• Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
• Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.
• Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.
• A resume may be included with your application, however it will not substitute for the information requested on the application.

SUPPLEMENTAL QUESTIONNAIRE
Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response.
Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered.

• Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
• The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification.
• Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question.
• If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely.
• Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.
• If you have no experience, write "no experience" for the appropriate question.
• For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.
• If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed, therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete.

FORMULA RATE EXAMINATION (Weighted 100%)
All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.
This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.
All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.
FREQUENTLY ASKED QUESTIONS
Click here for Frequently Asked Questions (FAQ's)
For information regarding County jobs:
Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives, backgrounds, abilities, and diverse dimensions of our employees and residents. Through transparency, courage, innovation, and trust we are committed to advance equity and transformational change.

We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at or View phone number on click.appcast.io, CA Relay 711. For more information, visit:
EMPLOYEE BENEFITS


At Sacramento County, we strive to provide benefit programs designed to meet our employees' current and future needs and help them as they balance their careers and personal life. County of Sacramento employees have a variety of benefits available. These benefits include:

• Dental Insurance
• Vision Benefits
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Health Insurance
• Health Savings Account (HSA)
• Life Insurance
• Critical Illness
• Retiree Health Savings Plan (RHSP)
• Deferred Compensation

More information can be found on the


TEMPORARY POSITIONS:
Most benefits do not apply to temporary positions.


VACATION:
Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days.


HOLIDAYS:
14.5 holidays per year as recognized by the Board of Supervisors.


SICK LEAVE:
Equivalent to 15 days annually, unlimited accumulation.
TUITION REIMBURSEMENT:
Regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies may be eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement.


RETIREMENT:
The County's defined-benefit pension plan is provided by the County Employees' Retirement Law of 1937 and is managed by the Sacramento County Employees' Retirement System (SCERS) Board of Retirement. For more information, visit the SCERS website,


DENTAL INSURANCE:
For more information, visit the


LIFE INSURANCE:
The County of Sacramento provides a basic life insurance benefit to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction.

For more information, visit the


DEFERRED COMPENSATION:
A deferred compensation program is available through the County 457(b) Deferred Compensation Plan. For more information, visit the


EMPLOYEE ASSISTANCE PROGRAM:
The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as:

• Legal Advice/Difficult Decisions
• Marriage or Family Relationships
• Financial or Credit Worries/Elder Care
• Alcohol and Drug Abuse

More information can be found on the
WELLNESS INCENTIVE PROGRAM:
The County will recognize and award time off to eligible employees who maintain an excellent attendance record.


FLEXIBLE SPENDING ACCOUNT:
The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses.

DEPENDENT CARE REIMBURSEMENT ACCOUNT:
Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working.

MEDICAL REIMBURSEMENT ACCOUNT:
The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan.


WORKERS' COMPENSATION:
In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California.
FOR MORE INFORMATION, PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS:

VETERAN'S PREFERENCE:
Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes.

"Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service.
Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty.


SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE JOB ANNOUNCEMENT):
Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that:
Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and
The certification of eligibles who possess special skills have been approved by the Civil Service Commission.
01


The following Supplemental Questionnaire is the Civil Service Exam for this position and will be used to determine your exam score. All experience, education, and/or training used to answer the supplemental questions must be included on your application.

In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. Each answer will be scored separately. References such as 'See Resume' as a response will not be scored.

By continuing in the exam process, you are certifying that all information provided in the Supplemental Questionnaire is true to the best of your knowledge.

• I have read and understood the above instructions.

02



Criminal History and Background Checks:
The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained.


The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.

License Requirement:
A valid California Driver License, Class C, is required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.

Certificate Requirement:
A valid Basic First Aid certificate from the American Red Cross or another agency that meets OSHA guidelines is required within 90 days of appointment. Failure to obtain or maintain the appropriate certificate may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement.

Child and Elder Abuse Reporting:
Persons selected for employment must, as a condition of employment, sign a statement agreeing to comply with Section 11166 of the California Penal Code and Section 15630 of the Welfare and Institutions Code relating to child and elder abuse reporting.

Physical Requirements:
While most work will be sedentary at a desk, some incumbents may be required to:

• Sit for extended periods while driving.
• Walk and/or stand for extended periods of time.
• Climb in and out of vehicles and flights of stairs to reach residence.
• Bend, stoop, kneel, squat, and reach at or above shoulder height.
• Lift, carry, push and pull items weighing up to 40 pounds.
• Lift infants and toddlers weighing up to 40 pounds.
• Have sufficient sense of smell, vision, touch and hearing to assess physical condition of client and home environment.
• Have sufficient vision in order to read small print (e.g. size 10 font).

Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis.

Working Conditions:
While most work will be in an office setting, some incumbents may be required to:

• Work in loud or noisy areas.
• Be exposed to persons exhibiting signs of distress, hostility, anxiety, frustration or irritation, substance dependent or mentally ill persons and/or confrontational interpersonal situations.
• Work in dangerous, high crime areas of the community.
• Work outside and drive in all types of climatic conditions including inclement, very hot and/or cold weather.
• Work during non-routine hours, standby and/or callback.
• Work in and around substandard living areas with exposure to a variety of communicable diseases, rashes, human fluids and waste (i.e. blood, sputum, urine).

• I have read and understood the above criminal history and background check information, license requirement, certificate requirement, child and elder abuse reporting requirement, physical requirements, and working conditions.

03


Select the one box that best describes how you meet the minimum qualifications for Family Service Worker.

• Two years of full-time, paid experience employed by the County of Sacramento in the class of Family Service Worker.
• Two years of full-time, paid experience working in a health, social services or community organization, or institution working directly with children, adults, or the elderly, performing the duties equivalent of a nurse's aide, home health aide, teacher's aide, or daycare worker; AND 2b. Successful completion of 12 semester (18 quarter) units from an accredited college or university in social work, sociology, psychology, counseling, early childhood education, gerontology, or other field closely related to the intent of the class. NOTE: Completion of course work from an accredited college or university in social work, sociology, psychology, counseling, early childhood education, gerontology, or other field closely related to the intent of the class may be substituted for up to one (1) year of the required experience on the basis of three (3) semester units or four (4) quarter units equal one month of experience.
• I am utilizing my education to substitute for one year of the experience requirement and meet the minimum qualifications for Family Service Supervisor based on the NOTE below.NOTE: Completion of course work from an accredited college or university in social work, sociology, psychology, counseling, early childhood education, gerontology, or other field closely related to the intent of the class may be substituted for up to one (1) year of the required experience on the basis of three (3) semester units or four (4) quarter units equal one month of experience.
• None of the above experience or education patterns apply to me.

04


If you are using your education to qualify please list degree or qualifying coursework and attach a copy of your transcripts or diploma.

If you selected "None of the above experience or education patterns apply to me"; or are not using education to qualify, write none.
05


NOTE: If you meet the minimum qualifications (via the information you provided on your application and requested documentation), your exam score (based on your supplemental questionnaire responses) places you within the reachable ranks on the resulting eligible list and you are invited to interview; you will be asked to expand on, clarify, and/or provide examples to support your responses on this exam (supplemental questionnaire).

• I have read and understood the above instructions.

06


Select the one box that best describes your work preference.

• Child Protective Services
• Senior and Adult Services.
• No preference - will work in either environment

07


Select all that you are you are available for and willing to accept.

• Day shift
• Overnight shift (midnight to 8:30 a.m.)
• Swing shift (to include shifts ending between 8 p.m. and midnight)
• Weekends
• Holidays

08


Select the one box that best describes your paid experience dealing with difficult, confrontational, or emotionally charged people.

• None
• Minimal experience interacting with difficult, confrontational, or emotionally charged people.
• Moderate experience interacting with difficult, confrontational, or emotionally charged people.
• Frequent or extensive experience interacting with difficult, confrontational, or emotionally charged people.

09


Select all the boxes that describe programs or software you have experience using.

• None
• Specialized software such as CWS/CMS, CMIPS, or LEAPS.
• Microsoft Word or similar word processing program.
• Microsoft Outlook.
• Microsoft Excel or similar program.
• Other program(s) similar in scope and function but not listed above.

10


Select the one box that best describes your paid experience recording information related to client services.

• None
• I have less than 1 year of experience in this area.
• I have 1 year but less than 2 years of experience in this area.
• I have 2 years but less than 3 years of experience in this area.
• I have 3 or more years of experience in this area.

11


Select all the boxes that best describe the lead or supervisory tasks you have experience performing on a regular basis.

• None
• Providing lead direction to staff.
• Providing the expectation for quality and productivity standard.
• Planning, assigning, and monitoring the work of staff (e.g. caseload management, etc.).
• Assisting with interviewing and selecting new staff.
• Providing and/or coordinating staff training.
• Meeting with and mentoring staff to address and correct performance.
• Evaluating and analyzing work of staff (quantity and quality) to determine deficiencies and needs for coaching, training, etc.
• Recommending and/or implementing staff discipline.
• Handling escalated customer service inquiries or complaints from staff.
• Ensuring staff is in compliance with policies, procedures, and regulations.
• Preparing and providing performance evaluations to staff.

12


Select the one box that best describes your training and/or experience writing information about conditions observed or an incident that required detailed documentation.

• None
• I have less than 1 year of experience in this area.
• I have 1 year but less than 2 years of experience in this area.
• I have 2 years but less than 3 years of experience in this area.
• I have 3 or more years of experience in this area.

13


Select the one box that best describes your experience collaborating with multidisciplinary teams (i.e. family members, court, law enforcement, schools, mental health providers, etc.)

• None
• I have less than 1 year of experience in this area.
• I have 1 year but less than 2 years of experience in this area.
• I have 2 years but less than 3 years of experience in this area.
• I have 3 or more years of experience in this area.

14


List your employment, experience and education that qualifies you for the Family Service Supervisor position. For all experience listed, provide the following:

• Employer
• Dates of employment
• Position title
• Primary duties and responsibilities, to include experience selections from prior questions

If you have no qualifying experience, write none.
15


The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment must pass a drug test administered by the County and at no cost to the applicant.

I understand, if offered conditional employment, I will be subject to a drug test administered by the County as described in Sacramento County Personnel Ordinance Section 2.78.030.

• Yes.
• No.

16


Select the one box that best describes whether you have attended a career fair and/or job event where you have interacted with representatives from Sacramento County.

• Attended in the last one (1) - three (3) months
• Attended in the last four (4) - six (6) months
• Attended in the last seven (7) months - one (1) year
• Attended an event more than one (1) year ago
• Have attended a career fair and/or job event but did not interact with Sacramento County representatives
• Have not attended a career fair and/or job event

17


List the following for the career fair and/or job event you attended:

• Name of event
• Location of event
• Month and year of event

If you have not attended an event where you interacted with representatives from Sacramento County, please type "None".
Required Question