ISSPA Customer Support

Information System Security Program Application (ISSPA) Customer Support Specialist

The Information System Security Program Application (ISSPA) Customer Support Specialist provides front-line assistance to the Army's COMSEC and Cybersecurity community, supporting users of the ISSP Application that enables critical planning, budgeting, and asset management across the Army. This role is highly customer-focused, combining technical troubleshooting, database support, user assistance, and training delivery. Candidates will support a dynamic, fast-paced mission environment requiring strong communication skills, problem-solving abilities, and comfort with interacting with users across the Army enterprise.

Job duties include:

• Provide first-level support to ISSPA users for application functionality, requirement generation, documentation uploads, browser issues, and general navigation.
• Achieve rapid response and high first-contact resolution.
• Perform database edits such as adding/editing/archiving users, organizations, requirements, and uploaded documents.
• Log all interactions in a trouble-ticketing system and escalate unresolved issues to the Government Task Lead.
• Draft and distribute system bulletins, update messages, and user notifications within two working days of software releases or changes.
• Engage professionally with customers via phone, email, Teams, and in-person interactions to ensure clear guidance and quality support.
• Conduct user training on ISSP database navigation, workflow processes, and customer-specific records. Training may be virtual, on-site, or performed during conferences.
• Travel up to five times per year (CONUS/OCONUS) for week-long training events.
• Coordinate multiple simultaneous tasks, manage customer requests, and prepare supporting documentation or reports as needed.
• Ensure accurate data entry and proper recording of all customer interactions to maintain system integrity.

What you'll need to succeed:

• Education: High School Diploma/GED
• Experience: Must possess 1+ years of general administrative experience, to include: word processing, spreadsheet usage, data entry operations, and typical office procedures.
• Must be experienced in military administrative procedures and be familiar with U.S. Army correspondence requirements.
• Must have working knowledge of industry standard office automation tools.
• Security clearance level: SECRET
• US citizenship required

GDIT is your place. At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

Explore a career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work. The likely hourly rate for this position is between $18.22 - $24.55. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Onsite Work Location: USA AZ Fort Huachuca Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. Our Identify Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans