Greeter

Avondale Toyota GreeterAt Avondale Toyota we endeavor to change the automotive industry by providing an authentic, healthy and world-class experience for our customers and our employees through passionate and disciplined application of our One Price, One Person® philosophy. The Greeter is our customer's first point of contact, face to face, or over the phone. Every guest is greeted with a smile, enthusiasm, appreciation and made to feel like part of our family. This is done while maintaining exceptional employee relationships and supporting all departments.Job duties include:Provide a world class experience for your customers, colleagues, and employeesAdhere at all times to the One Price, One Person® philosophyExecute all duties in a manner consistent with our values: high-character, engaged, team-playerRelentlessly strive to improve an inviting and friendly environment to all guestsAcknowledge and greet every guestAssign sales guest to the next available sales manager in rotationMaintain an accurate log of customer traffic in customer relation management software (CRM) and rotation logOffer every customer complimentary water, coffeeRestock all refreshments throughout the dayMaintain a clean showroom and front deskAnswer and direct all incoming calls to appropriate departments & personnelIssue, receive, log-in/out ALL dealer plates for test drives & borrowed car agreements (BCA)Receive & Deliver all phone messages to appropriate personnelDirect returning customers to the appropriate personnelComplete Opportunities To Do Business "OTBD" sheet nightlyOther duties as assignedSkills and knowledge required:A positive attitude, high level of engagement, sense of urgency, process discipline and customer centricity.Excellent verbal and written communication skills, as well as interpersonal skills to effectively work with employees, colleagues, vendors, and factory personnelExceptional organization and multi-tasking skillsAble to answer high volume callsWorking in a high volume and fast pace environmentImputing data into the computerAble to work well with a team