Stihl Tech Sales Associate

Department Specialist Stihl Repair Technician

The Department Specialist Stihl Repair Technician will have a working knowledge of Stihl products, strong mechanical aptitude, equipment repair experience, small engine repair experience, experience sharpening equipment, and will maintain proper in-stock levels of merchandise used to complete repair and maintenance of equipment to be repaired.

The Department Specialist Stihl Repair Technician is expected to continuously increase product knowledge of ACE best branded outdoor power equipment, tools, hardware, services offered, and all areas of the store to enhance the customer experience. The Department Specialist Stihl Repair Technician will also assist in ordering product, building product for display, maintaining clean and orderly merchandise presentation, and overall store cleanliness.

Essential Duties and Responsibilities

Customer Service

• Project a positive representation of Westlake Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Project a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess good product knowledge and knowledge of store layout and location of products.
• Responsible for maintaining inventory levels in assigned department(s)
• Work with management staff to ensure preventative maintenance and repairs are completed in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
• Ensure accurate receiving, checking in and stocking of merchandise in assigned department(s).
• Responsible for maintenance of back stock levels in assigned department(s).
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area, especially in assigned department(s).
• Assist with overall maintenance of the store.
• Ensure signage is current in assigned department(s).
• Operate forklift with proper training.
• Communicate any Store Support Center issue to General Manager for follow up.
• Participate in store meetings.
• Communicate any merchandising, cost control or sales ideas to General Manager.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Other Essential Requirements

• Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others
• WINNING In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful.
• EXCELLENCE Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best.
• LOVE Love the people, love the work and love the results.
• INTEGRITY For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics.
• GRATITUDE We recognize that we are blessed to be in the business of serving others.
• HUMILITY We strive for greatness with a humble, modest and respectful attitude.
• TEAMWORK We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing thatTogether, we are Ace.

Minimum Skills, Requirements and Qualifications

• High School or GED equivalent.
• Small engine repair experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Compensation Details

15.00 per hour

Westlake Ace Hardware