RSS Tier 2 Technician

RSS Tier 2 Technician

Salary Range: $65,000 to $79,000 per year

Ops Tech Alliance (OTA) is seeking Remote Site Services (RSS) Tier 2 Technicians to support the Defense Language Institute Foreign Language Center (DLIFLC) at the Presidio of Monterey, CA. This role performs Mobile Device Management (MDM), client configuration management, and end-user support for the RSS environment. This position is contingent upon contract award.

Responsibilities

• Administer Mobile Device Management (MDM) for iOS, iPadOS, and macOS devices.
• Perform client configuration management for end-user devices.
• Provide end-user support for hardware, software, and connectivity issues.
• Plan, install, maintain, and troubleshoot RSS servers and applications, including after-hours work as required.
• Coordinate with the ITS Lead, Network, and DevOps teams on incident resolution and configuration changes.
• Document tickets, configurations, and changes in the ITSM platform.

Required Qualifications
• AA/AS in a related discipline from an accredited college or university, OR 3+ years of related experience in lieu of degree.
• Active IAT Level II certification (one of: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, or SSCP) plus applicable CE/OS certification.
• Working knowledge of macOS, Windows, and iOS.
• U.S. Citizenship; ability to obtain and maintain a Common Access Card (CAC).

Desired Qualifications
• Hands-on experience with Jamf Pro or Microsoft Intune for MDM.
• Apple Certified Mac Technician (ACMT) or Apple Certified Support Professional (ACSP).
• Prior DoD or Army IT services experience.
• Active Secret clearance (a plus, not required).

Company Overview 

Ops Tech Alliance (OTA) was founded by former National Security and Special Operations professionals with over 100 years of combined experience and was formed with a singular focus: to bridge the gap between operations and technology to enable mission success. We are a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).

Team Member Benefits 

• Competitive Pay
• Paid Time Off
• Tuition Assistance
• Medical, Prescription, Dental & Vision Coverage
• Life Insurance
• Work-life Balance

Our employees have achieved incredible things working on some of the most important technology and security projects in locations around the world to safeguard national security. We focus on hiring top talent and we want you to join our team.

OTA is an Equal Employment Opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.