Receiving Clerk

Job Title

Pay Range: $13.00hr - $18.00hr

Requirement/Must Have

• High School Diploma/GED required.
• Customer-service oriented work experience required, preferably in a mail services environment.
• Experience with working in a student-friendly, diverse environment preferred.
• Courteous with strong customer service orientation.
• Ability to multi-task and work comfortably in a fast-paced environment.
• Dependable with proficient attention to detail.
• Strong communication and decision-making skills.
• Flexible with the ability to adapt to change quickly.
• Ability to exhibit maturity and professionalism.
• Team player, yet able to work independently with little to no direct supervision.
• Willingness to learn, take direction well, and exhibit sound judgement.
• Proficiency in Microsoft Office Suite, in addition to other software packages and computer skills as needed.

Responsibilities

• Assist with the daily operations of the mail room including receiving, processing accurately and timely distribution of all incoming federal U.S. mail and packages.
• Accountable for all deliveries accepted that require a signature from the carrier.
• Navigate StarRez package System to effectively process all inbound parcels, identify recipients and accurately input all data fields.
• Provide effective customer service to students, staff and members of the community with mail service needs.
• Support the philosophy of excellent customer service, and diversity & inclusion.
• Communicate effectively with departmental representatives, students, parents, staff, postal employees as well as other external delivery service employees.
• Communicate consistently with and develop positive working relationships with all delivery personnel.
• Assist with assigning parcels to lockers and delivery of parcels to lockers.
• Research mail service problems/issues and provide information on mail services.
• Advise on procedures for special deliveries and pick-ups.
• Use PC to access web-based delivery services sites such as DHL, Federal Express, USPS and UPS to research delayed deliveries or missing packages.
• Design and create signs/flyers to communicate information regarding changes in service and hours of operation.
• Recognize and report any suspicious or potentially dangerous mail or packages and take necessary precautions and appropriate action.
• Document and maintain package return logs, accurately labeling and updating student mailboxes throughout the academic year.
• Follow up directly with students regarding unclaimed packages.
• Coordinate mail-forwarding process.
• Perform other duties as assigned.

Skills

• PC.
• StarRez inbound tracking.
• Parcel lockers.
• Label maker.
• Microsoft Office Suite.
• DHL web-based tracking.
• Federal Express web-based tracking.
• USPS web-based tracking.
• UPS web-based tracking.

Qualification And Education

• High School Diploma/GED required.

Physical Requirements (Due to nature of job, The candidate must have):

• Ability to work in a fast-paced environment.
• Ability to stand for long periods of time.
• Ability to lift 50 lbs or more.