Customer Service Rep On-Site | Phoenix, AZ 85004

Customer Service Rep On-Site | Phoenix, AZ 85004

Customer Service Representative On-Site | Phoenix, AZ 85004 Pay Rate: Starts at $17.07/Hr + SoAZ Great Benefits | MonFri, 8am5pm

Duties/Responsibilities

• Answer main phone lines, screen and route calls, greet callers and walk-ins professionally
• Register parties for hearings, document names, times, and details
• Elevate high-level case inquiries to Docket Officer paralegals, Supervisors, or Administrative Law Judges
• Communicate case/hearing status verbally and/or in writing; respond to appeals status calls
• Research and process inquiries in case management databases
• Perform accurate data entry to document case interactions and updates
• Complete secretarial tasksprocess mail/faxes, word process decisions, copy/digitize records and recordings

Required Qualifications

• Microsoft Office proficiency
• Typing accuracy and strong experience with computers
• Professional customer service skills in person and on the phone
• Strong communication, interpersonal, and decision-making skills
• Experience handling confidential information, adhering to ethical guidelines
• Ability to perform repetitive, detail-oriented tasks with high accuracy
• Capable of operating standard office equipment (PC, scanner, fax, etc.), multitasking with multiple programs
• Ability to research and update data in case tracking system
• Handle diverse and upset customers with tact and diplomacy
• Sit for prolonged periods; remain focused without interruption

Preferred Experience

• Office, secretarial, or legal support experience
• Prior customer service experience (especially with legal, office, or call center)

Why Apply? 98% retention rate, collaborative office, comprehensive training and support. Excellent benefits for conversion to permanent employment. Only local Phoenix candidates. Apply nowopportunities go quickly!