Operations Assistant

Job Description

Job Description

Does helping people and building personal relationships give you a sense of purpose? Do you enjoy working in the financial industry and currently looking for a place to plant your roots? Then Operations Assistant at Pioneer Trust Bank Medical Branch might be the perfect job for you!

Operations Assistants are our customers’ first point of contact and are responsible for providing them with an exceptional banking experience by performing a variety of tasks including opening new accounts and recommending other banking services, answering an array of customer inquiries, and maintaining a working knowledge of bank services in a courteous and professional manner. As with all our positions, there are no sales goals for this role.

Pioneer Trust Bank is a locally-owned community bank trusted by our customers to deliver personalized financial services of the highest quality and our employees have provided a rich legacy of service to the Salem community for many years. It is a place where you will be able to engage in what you are great at in service of others and see how your hard work makes a direct impact. We look forward to seeing how your unique contributions will make this a great place to work and continue our history of exceptional care and high-quality performance.

This position is an in-person position located at 1190 Oak Street SE Salem, OR, 97301

Job Type: Full Time/Non-Exempt

Hours: Monday - Thursday 8:15am-5:15pm, Friday 8:45am – 5:45pm

Salary: $3,800 - $4,800 Monthly (DOE)

What You'll Do

• Assist in the coordination and management of daily operational activities.
• Serve as a primary point of contact for customers regarding account-related inquiries and services.
• Handle customer requests and transactions, including deposits, withdrawals, account transfers, and loan payments.
• Provide information about banking products and services and assisting clients in selecting options that best suit their needs.
• Resolve issues promptly and effectively, ensuring customer satisfaction and retention.
• Maintain and update account information accurately in our systems.
• Adhere to all banking regulations and company policies to ensure compliance.

Why You'll Be Successful

• A customer-centric mindset with a passion for helping others.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in using banking software and Microsoft Office applications.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• High school diploma or equivalent
• 2 years of experience in banking account services

Why You'll Love Pioneer Trust Bank

Pioneer Trust Bank is committed to provide you with a safe, challenging, and rewarding workplace with competitive benefits and continuous training so we can sustain an environment of creative problem-solving and collaborative decision-making.

Our benefits package includes:

• Medical (85% of employee coverage paid by company)
• Dental (85% of employee coverage paid by company)
• Vision Insurance (85% of employee coverage paid by company)
• 401(k)
• Life and Long-Term Disability Insurance (100% company paid)
• Generous Profit Sharing
• Health & Dependent Care Reimbursement Accounts
• Employee Assistance & Wellness Program (100% company paid)
• Vacation & Sick Leave
• Up to 11 Paid Holidays
• Tuition Reimbursement
• Banking Privileges
• Ongoing professional development, team building, and recognition

Pioneer Trust Bank, N.A. is an EEO employer and is dedicated to an organizational culture of inclusivity. For more information about us, please visit