Product Designer

About Ferry

Ferry is fixing the way people navigate healthcare. Today, patients and medical staff waste countless hours on the phone, struggling through complex insurance policies and outdated scheduling systems. Now, leading hospitals, insurers, and digital health companies deploy Ferry's AI platform to solve this problem for their physicians and their patients. We offer an SMS-based concierge service that helps patients find and book the care they need - at no cost to them.

We're a small, close-knit crew of builders who care deeply about turning frustrating, clunky healthcare navigation into delightful experiences and ultimately, better health outcomes.

Why you should work here

• The work you do here matters - you'll be helping patients get care when they need it most.

↓ Patient replying to our "how would you rate Ferry" survey.

↓ A Patient Member's (PM) feedback about their experience with Ferry, sent to a customer.

• We have a product that our customers, and their patients, love , and demand is growing too fast to keep up. We're looking for an incredible founding Designer to help us deliver on an ambitious roadmap.
• Our business model is AI-first. Ferry's bread and butter is using AI agents to call medical practices and book appointments. Our business will only get stronger as foundational models improve.
• You'll join an exceptionally talented team where autonomy and growth are built into how we work. We hire selectively, which means you'll be surrounded by people who are both phenomenal at what they do and genuinely great to work with.
• It's a marathon, not a sprint. We prioritize collaboration and work in-person in San Francisco. We eat lunch together (and not at our desks!) and have regular game nights as a team. We work hard, and love what we do, but we also prioritize our lives outside of the office.

What you'll work on

• Bridging the gap between LLMs and the real world to get our patients access to the care they need. Our AI agents are calling doctors' offices across the country to ask questions and book appointments. Anything that can go wrong does go wrong, and we need to predict and deal with every edge case.
• Building out user experiences that prioritize outcomes over usage. We handle the hard work of care coordination behind the scenes, so our users can spend less time in our app and more time getting the care they need.

What you'll bring

• Track record of turning complex user problems into elegant solutions.
• A passion for designing user experiences that deliver real value and spark joy.
• Strong communication skills and the ability to make a compelling case for your ideas.
• Low ego and genuine curiosity - you're more interested in finding the right answer than being right.

Benefits

• Competitive salary and generous, early-stage equity (5-year grant, ISOs, early exercise available).
• Health insurance through Thatch with a generous monthly allowance to purchase the medical, dental and vision plans that works best for you.
• 401(k) with a 4% match.
• Unlimited PTO, plus a winter break at end of year to recharge.
• Prime office location in Jackson Square, SF, with meals provided every day.
• Fun team events and offsites.