Room Inspector

Derby City Gaming & Hotel boasts nearly 1,300 of the latest games, a grab-n-go restaurant, Oliver’s Chophouse & Bourbon Bar, a Kentucky Derby-themed hotel, and live music! The newly expanded Derby City Gaming & Hotel was voted one of the “Best Places to Work in Greater Louisville” by Louisville Business First KY Derby City Poplar Level JOB SUMMARY Perform any combination of cleaning duties to maintain the hotel rooms, and the restrooms in the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES Ensure employees are at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Inspect all rooms assigned to Room Attendants on a daily basis to ensure that standards and productivity levels are being met and maintained. Notify Room Attendant(s) of any deficiencies found in the room and note on the attendant’s board. Ensure the Room Attendant returns to the room to correct the deficiency, when applicable. Re-inspect the corrected room. Ensure records of daily assignments are completed, signed off and turned into the Room Attendant Office daily. Communicate with Welcome Desk regarding information about discrepant rooms. Physically check the room to determine status. Handle items for "Lost and Found" according to the standards. Carry an active pager/radio to maintain contact with the Welcome Desk and/or Engineering. Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment. Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings. Report on progress of all out-of-order rooms under the Room Attendant’s supervision to the Front Office Manager according to hotel standards. Initiate work orders for repairs and maintenance; follow through on each work order until completed. Oversee training of Room Attendants. REQUIRED SKILLS AND ABILITIES Ensure completion of regular maintenance and cleaning projects on a biannual basis. Assist Room Attendant Management in preparation of Standard of the Week. Monitor all V.I.P.'s, special guests and requests. Ability to stand during entire shift. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with DCG & Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Maintain a warm and friendly demeanor at all times EDUCATION AND EXPERIENCE High school diploma or equivalent. Previous supervisory responsibility preferred. Ability to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Valid gaming license. PHYSICAL REQUIREMENTS & WORKING CONDITIONS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Reasonable accommodations may he made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. #J-18808-Ljbffr