Sales Support Associate

Who We Are? Atlas Event Rental has been the leading luxury event rental company in South Florida for over 40 years, with locations in Boynton Beach, Miami, and Stuart. We are seeking a dynamic and detail-oriented Sales Support Associate to join our team at Atlas Event Rental. This role is crucial in providing administrative and operational support to the sales team while ensuring a smooth client experience from inquiry to event execution. The ideal candidate will be an excellent communicator, organized, and able to manage multiple tasks in a fast-paced environment. What We Offer? At Atlas Event Rental, we value our employees and are committed to providing a comprehensive benefits package to support your health, well-being, and financial future. Our benefits include: Medical, Dental, and Vision Insurance: Comprehensive coverage to ensure you and your family stay healthy. 401(k) Plan with 3% Matching: Save for your future with our 401(k) plan, featuring a company match of up to 3%. Paid Holidays: Enjoy paid time off on designated holidays throughout the year. PTO/Personal-Sick Time Employee Discount on Rentals: Take advantage of exclusive discounts on rentals available to our employees. Key Responsibilities: Assist outside sales representative with all inquiries and order entries. Maintain accurate records of sales transactions, rental contracts, and client communications. Update and track sales databases and CRM systems. Assist in creating and processing rental contracts and orders for events, ensuring all items and services are correctly documented. Assist the sales team with preparing proposals, quotes, and invoices. Ensure customer information and signatures are recorded accurately. Follow up with clients as needed to confirm orders and finalize details. Maintain daily contract files. Provide logistical support for event setups and breakdowns, ensuring timely delivery and pickup of rental items. Collect deposits and payments. Update and call the overdue list daily and alert the supervisor of any overdue contracts. Respond to client inquiries through various channels (phone, email, in-person), providing detailed product information, availability, and pricing. Assist clients with product selection, offering recommendations based on event needs. Follow up with clients to confirm event details, including rentals, timelines, and special requests. Create, process, and maintain rental contracts, ensuring the accuracy of rental items, pricing, delivery details, and special terms. Address client concerns and resolve issues related to rentals, ensuring high levels of customer satisfaction. Update and manage customer records in Part Track. Provide administrative support by preparing quotes, proposals, and invoices for clients. Coordinate with warehouse and operations teams to ensure availability of rental items for upcoming events. Process orders, ensuring the correct items are included in rental agreements and facilitating delivery/pick-up logistics. Work with clients to ensure all event requirements are met (e.g., table and chair counts, linen selections, decor items). Liaise with the operations and logistics teams to resolve any on-site issues or last-minute changes. Maintain positive relationships with existing clients by following up on post-event feedback and addressing any issues or concerns. Ensure customers’ rental experience is smooth and meets expectations, helping to drive repeat business and referrals. Handle client complaints or concerns in a professional and timely manner, working toward a resolution. Process payments, refunds, and billing discrepancies in a timely manner. Assist in organizing and maintaining files for rental contracts and client communications. Work closely with other departments (warehouse, operations, logistics) to ensure seamless execution of events. Communicate effectively with the sales team regarding client needs and event logistics. And any duties assigned by upper management. Qualifications: High school diploma or equivalent (Associate’s degree or higher is a plus). 1-2 years of experience in sales support, customer service, or event planning. Strong communication skills, both verbal and written. Detail-oriented with strong organizational skills. Ability to manage multiple tasks and deadlines effectively in a fast-paced environment. Basic knowledge of event rental products (e.g., tables, chairs, linens, AV equipment) is a plus. Familiarity with CRM software or order management systems is beneficial. A customer-centric attitude and ability to resolve issues professionally. This role is ideal for individuals who are highly organized, enjoy working with people, and thrive in a fast-paced environment where customer service and attention to detail are essential to success. #J-18808-Ljbffr